Vodafoneidea

AGM - Area Retail Lead

full-time•New Delhi

Summary

Location

New Delhi

Type

full-time

Company links

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About this role

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Area Retail Lead
Function / Department	Retail
Location	Delhi
Band	M2
Job Purpose	Drive Customer First agenda (Focus on unmatched Customer Experience ) Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction) Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process) Deliver big bets for driving future growth (strategic thrust areas)
Key Result Areas/Accountabilities	Champion TNPS @ Retail to make it a way of life in the Zone Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience	Analytical & Problem Solving Skill Bachelors/MBA with 8-10 Years of experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Other facts

Tech stack

Analytical Skills,Problem Solving,Customer Experience,Revenue Metrics,Churn Reduction,Cost Management,Productivity,Internal Business Process,Strategic Planning,Marketing Campaigns,Sales,Retail Management,Team Collaboration,Data Analysis,Customer Journey,Upselling

About Vodafoneidea

Team size: 10,001+ employees

Website: https://www.myvi.in/

LinkedIn: Visit

Industry: Telecommunications

What you'll do

The Area Retail Lead is responsible for driving customer experience and core business metrics while ensuring profitable store operations. The role also involves implementing strategic initiatives for future growth and enhancing productivity through effective marketing and sales strategies.

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Frequently Asked Questions

What does a AGM - Area Retail Lead do at Vodafoneidea?

As a AGM - Area Retail Lead at Vodafoneidea, you will: the Area Retail Lead is responsible for driving customer experience and core business metrics while ensuring profitable store operations. The role also involves implementing strategic initiatives for future growth and enhancing productivity through effective marketing and sales strategies..

Why join Vodafoneidea as a AGM - Area Retail Lead?

Vodafoneidea is a leading Telecommunications company.

Is the AGM - Area Retail Lead position at Vodafoneidea remote?

The AGM - Area Retail Lead position at Vodafoneidea is based in New Delhi, Delhi, India. Contact the company through Clera for specific work arrangement details.

How do I apply for the AGM - Area Retail Lead position at Vodafoneidea?

You can apply for the AGM - Area Retail Lead position at Vodafoneidea directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Vodafoneidea on their website.