What does RAN Operations do - RANOPS have a broad scope of managing and supporting the Mobile Network, as well as supporting Technology Operations Service Reporting/Monitoring & Tools Development Portfolio. We turn raw data into useful and informative reporting, tools and automations, that deliver benefit to both internal and external customers through zero touch automations, interactive web Apps and dashboards, data feeds and API's. Role Purpose - We are looking for a dynamic & proactive individual who can understand business needs and drivers, to support and deliver on the Technology Operations strategy - with a key focus on Communication, Problem solving, technical skills in Web and DB, and delivering new tools, automations, API's and machine learning/AI solutions. The ideal candidate will have extensive experience in software development and problem solving, who can extract the process performance data from workflow management tools, develop new visualisations to present data in a meaningful way, supporting engineering activities and drive the strategy and service improvements within Mobile Operations. The role requires a proactive individual with highly developed problem solving and analytical skills, who can identify code and performance problems in both technical and process contexts to make Technology Operations more effective. Good communications and presentation skills to communicate your findings and recommendations to senior management is vital. In addition, you will be energetic and supportive team player and can work across teams to drive change and help develop new skills in the team. Key Accountabilities: Build and deliver on Service Automation & Digital capability as defined by Technology Operations strategy. Design, Build and Support tools and process automations Influence and drive strategic decisions for the Tools deployed on the Operational Intelligence platform. You will help guide the technical strategy and team discussions on system architecture, component design and improvements. You will liaise with product, business and 3rd parties to identify how we can drive improvements in the quality of our products and services. You will participate in all stages of software development life-cycle, from definition and design to release and post-launch monitoring and support. Support manager to define and drive technical roadmap for team. Identify new opportunities to expand our digital estate to improve service delivered to our customers. Analyse reports/tools to ensure data accuracy and manage plan to resolution where inaccuracies exist. Work with stakeholders to develop and improve tools and services to support their ways of working. Support the team to maintain and manage the tools and processes. Support team members in their personal development of technical skills. Working knowledge of ITIL Strong Web Development Experience - ideally inc. PHP, Python, HTML5, CSS3, JavaScript (ES6, JQuery), REACT Strong Problem solving and analytical experience Strong working experience of Excel Experience of code versioning tools Experience of working in Agile methodology Understanding of Mobile Networks Exposure to DevOps or CI/CD pipelines beneficial Exposure to JavaScript frameworks beneficial (e.g. React, Vue, etc.) Exposure to AWS/Cloud services beneficial Customer focused Proactive individual with a flexible and adaptable approach to their work Capability to operate in a changing environment and to drive significant changes into the organisation. Strong communication and decision-making skills - ability to balance conflicting interests and priorities