Manage backend server health and ensure availability and performance of collaboration services. Conduct daily health checks, operational excellence tasks, and incident/service request handling within SLA. Implement ITIL best practices and ensure compliance across all change and service processes. Troubleshoot complex issues, escalate to vendors when required, and follow through to resolution.Stay up to date with technology trends, new versions, and product releases.Provide knowledge transfer, guidance, and support to both first-line and new team members. Support configuration, change execution, rollout, and deployment preparation across all environments. Execute project activities with high-quality delivery, timely reporting, and effective coordination.Manage customer relationships, track requirements, and address feedback professionally. Fully comply with crisis management processes and ensure effective communication with stakeholders. Collaborate with cross-functional groups to resolve cross-domain issues or deliver multi-team projects. Participate in on-call duties, follow the German calendar for work schedules, and travel when necessary. Bachelor's degree in Engineering or Computer Science. Minimum 5 years of experience in IT operations, service delivery, or technical support. Strong knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, Teams, OneDrive, Viva Engage, Copilot, Copilot Studio, and Entra ID. Familiarity with Azure fundamentals, cloud architectures, and virtualised environments. Experience with low-code/no-code tools such as Power Platform and Copilot Studio (preferred). Understanding of AI fundamentals within the M365/Azure ecosystem (preferred).ITIL v4 Foundation certified (mandatory). Strong troubleshooting skills, particularly in scripting tools such as PowerShell or Python (preferred). Advanced IIS configuration and debugging capabilities. Experience working with Microsoft Intune or Azure Monitor (preferred). Excellent spoken and written English, strong teamwork, interpersonal skills, and customer orientation. Experience working in large production environments and multicultural teams. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.