About this role
18+ years management experience in an ICT and / or Telecoms IT & Network environment, of which at least 7 years in leadership capacity. Effective management of a complex organization of professionals and other stakeholders (A-SOC, MPA, vendors) providing leadership, problem solving and fast decision making. All-round knowledge of IT, Digital, mobile and fixed technologies across the Consumer and Business customer base. Ability to build and maintain a strong team with the right expertise and qualities. Ability to work under pressure in a dynamic business environment. University Degree such as BSc in Telecom Post graduate studies preferably MBA and Automation/AI studies Strong business and finance acumen Key performance indicators Best Customer Experience (Network NPS, Availability, Data Experience, Voice Experience, Transaction Success Rates, Digital Engagement, Customer Complaints) Lead in Efficiency (Technology OPEX, Site Productivity) Direct reports: 7 to 8
Other facts
About Vodafone
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
What you'll do
- The role involves managing a complex organization of professionals and stakeholders, providing leadership and problem-solving capabilities. The candidate will be responsible for ensuring best customer experience and leading efficiency initiatives.
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