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NW SAC Backoffice Expert
full-timeLisbon

Summary

Location

Lisbon

Type

full-time

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About this role

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

You will join a high-performing team driving the transformation of voice services into a modern, automated, and cloud-native environment. As a Voice Core Specialist, you will not only ensure the consistent delivery of high-quality, reliable, and resilient services, but also lead initiatives that shape the future of our network. Your role includes configuration, implementation, and lifecycle management of Voice Core solutions across IMS, Legacy Voice, and VoLTE platforms, while actively contributing to the evolution towards containerized architectures, automation frameworks, and next-generation voice technologies.

What you’ll do

  • Lead L3 support and act as the final escalation point for complex voice incidents;
  • Drive network evolution to cloud-native and containerized architectures;
  • Coordinate strategic projects, including 5GSA voice readiness and service transformation;
  • Collaborate with stakeholders—including engineering, operations, and business teams alignment with strategic goals;
  • Implement advanced automation and AI/ML-driven solutions to enhance customer service and network efficiency;
  • Ensure regulatory and security compliance across all voice services;
  • Own documentation standards and contribute to high- and low-level designs.

Who you are

  • Degree in Telecommunications, Computer Science, or equivalent experience;
  • Voice Core Technologies IMS, SS7, VoLTE, VoWiFi, and 5GSA architecture and operations;
  • Protocols Expertise SIP, Diameter, HTTP, INAP, LDAP, DNS, DHCP, ISDN, and related signaling standards;
  • Cloud-Native & Containerization Kubernetes, Docker, and NFV evolution for virtualized and containerized services;
  • Automation & Orchestration Ansible, CI/CD pipelines, and scripting languages (e.g., Python) for zero-touch operations;
  • AI/ML Applications solutions for predictive diagnostics, proactive optimization, and customer experience improvement will be valuable;
  • Performance Monitoring & Diagnostics Familiarity with advanced monitoring tools and methodologies for proactive issue detection;
  • Strong analytical and troubleshooting skills in multi-vendor environments;
  • Strong problem-solving and decision-making in high-pressure scenarios;
  • Cross-functional collaboration: Engineering, operations, and business stakeholder;
  • Innovation mindset to drive automation, AI/ML adoption, and zero-touch operations;
  • Customer-centric approach to improve service experience;
  • Experience leading technical projects and teams in telecom or network operations;
  • Fluent in English.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

  • Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders; 
  • Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products; 
  • Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors; 
  • Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products; 
  • Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft); 
  • Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Other facts

Tech stack
Voice Core Technologies,Protocols Expertise,Cloud-Native & Containerization,Automation & Orchestration,AI/ML Applications,Performance Monitoring & Diagnostics,Analytical Skills,Troubleshooting Skills,Problem-Solving,Cross-Functional Collaboration,Innovation Mindset,Customer-Centric Approach,Technical Project Leadership,Fluent in English

About Vodafone

At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.

But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.

#TogetherWeCan

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Telecommunications
Founding Year: 1982

What you'll do

  • Lead L3 support and act as the final escalation point for complex voice incidents while driving network evolution to cloud-native architectures. Collaborate with stakeholders to implement advanced automation and ensure compliance across all voice services.

Ready to join Vodafone?

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Frequently Asked Questions

What does a NW SAC Backoffice Expert do at Vodafone?

As a NW SAC Backoffice Expert at Vodafone, you will: lead L3 support and act as the final escalation point for complex voice incidents while driving network evolution to cloud-native architectures. Collaborate with stakeholders to implement advanced automation and ensure compliance across all voice services..

Why join Vodafone as a NW SAC Backoffice Expert?

Vodafone is a leading Telecommunications company.

Is the NW SAC Backoffice Expert position at Vodafone remote?

The NW SAC Backoffice Expert position at Vodafone is based in Lisbon, Portugal. Contact the company through Clera for specific work arrangement details.

How do I apply for the NW SAC Backoffice Expert position at Vodafone?

You can apply for the NW SAC Backoffice Expert position at Vodafone directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Vodafone on their website.