Oversee ASO Operations to align platforms with company policies, contracts, and regulations. Drive best practices and efficiency across service areas to enhance profitability. Take ownership of operational services, incident/problem/change management for ASO Infrastructure. Coordinate OCS/IN, Messaging, VAS, Call Centre, and Voice Network activities to maintain system functionality. Job Responsabilities End-to-end responsibility for ASO platform, ensuring secure and stable services. Drive initiatives to improve platforms and services resilience. Plan, test, and execute continuity and resilience tests. Manage incidents, decisions for service recovery, and alignment with company policies. Define policies, procedures, and best practices, including ITIL and security frameworks. Coordinate day-to-day support & maintenance activities, troubleshoot and resolve customer complaints. Monitor network performance, implement improvements, and perform software upgrades. Assist in Design and Development of s/w tools to improve systems monitoring. Be actively engaged in company's planning processes including INTP, LRP & BCP Lead by example ASO team members, coach and mentor them assisting to grow and cultivate VNO culture Complex technology management. Service and service level management expertise. Strong communication, decision-making, conflict resolution. Familiar with UMTS, LTE, recent tech trends. Specific knowledge of OCS, SMSC, Call centre systems. Deep Data Centre operations understanding. Track record in complex projects, restructuring in tech context. Adaptability to rapid tech and business changes