Senior Account Manager

<div class="content-intro"><h3>Who We Are:</h3> <p>At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&amp;R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.&nbsp;</p> <p>Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.&nbsp;&nbsp;Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.&nbsp;</p></div><h3>The role:</h3> <p>We’re looking for a&nbsp;<strong>Senior Account Manager</strong> who is coming from a creative agency background, with 4-5 years of experience at least. This person is passionate about brand &amp; communication and keen to be part of a growing agency and team with ambitious ideas. They will work closely with and reporting to the team's Account Director and will be a core part of the cross-functional team, and one of the daily contacts for one of our key clients.&nbsp;</p> <h3><strong>What you’ll be doing:</strong></h3> <ul> <li>Creating strong relationships with day to day Clients and Agency colleagues</li> <li>Developing and implementing strategic plans to manage and grow accounts</li> <li>Retaining clients and building strong, trusting relationships</li> <li>Understanding client needs and identifying new business opportunities within your portfolio</li> <li>Providing superior customer service and ensuring client satisfaction</li> <li>Communicating and coordinating with internal teams to deliver solutions&nbsp;</li> <li>Being the knowledge keeper and promoter for the Client’s business and brand</li> <li>Working with the Creative Team to ensure that work is being progressed through the Agency as planned and on time, initiate changes/improvements if necessary</li> <li>Understanding of big picture finances (income, profit, scope &amp; contract)</li> <li>Presenting and selling creative ideas and production estimates when required. Identify and act on these opportunities</li> </ul> <h3>Additional Requirements:</h3> <ul> <li>Ability to thrive in a complex stakeholder management environment and being comfortable juggling multiple workstreams as being flexible to adapt to shifting needs of clients</li> <li>Experience in developing strong creative campaign work and having worked with large teams</li> <li>Previous creative agency account management experience</li> <li>Ability to accurately scope and schedule complex creative and production projects</li> <li>Proven organizational and planning skills, must be precise and detail oriented</li> <li>Adopting a pro-active approach to developments in media and communications channels and the imagination to embrace these new creative opportunities as appropriate</li> <li>Strong presentation skills and excellent verbal and written communication skills in English</li> </ul> <h3><strong>In return, this is what you can expect</strong>:</h3> <ul> <li>Permanent contract right from the start</li> <li>Compelling tasks</li> <li>Collaborative ambience in agile teams</li> <li>Private health insurance package (for employees working with us for a year and more)</li> <li>Education budget to suit your own development; e.g. soft-skills workshops, language courses</li> <li>Hybrid way of working (2 days/week remote work)&nbsp;</li> <li>International projects and diverse teams</li> </ul> <p><strong>And there's more:</strong></p> <ul> <li>International and inhouse training possibilities</li> <li>Kid and dog friendly office</li> <li>Annual team building days; fun events</li> <li>Award-winning office</li> </ul><div class="content-conclusion"><p><span class="normaltextrun"><span lang="EN-GB">WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></span><span class="scxw176048299"><span lang="EN-GB">&nbsp;</span></span></p> <p>VML is a WPP Agency. For more information, please visit <a href="http://www.vml.com/">our website</a>, and follow VML on our social channels via <a href="https://www.instagram.com/vml_global/">Instagram</a>, <a href="https://www.linkedin.com/company/vmlyr/">LinkedIn</a>,&nbsp;and <a href="https://twitter.com/vml_global">X</a><u>.</u>&nbsp;</p> <p>When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our&nbsp;<a href="https://www.vml.com/recruitment-privacy-policy">Recruitment Privacy Policy</a>. California residents should read our&nbsp;<a href="https://www.vml.com/california-recruitment-privacy-notice">California Recruitment Privacy Notice</a>. 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