Our client is looking to hire a CSR to support its growth and operational goals. The successful candidate will play a key role in delivering results within a fast-paced, high-performance environment.

Talent Database Note: At VIZX, we continuously look out for talented professionals. If you apply, we may keep your profile in our talent database for current and future opportunities. Even if this role isn’t the perfect fit, we may reach out as relevant opportunities arise.

Job Overview:

We are seeking a reliable and customer-focused Customer Service Representative who can independently handle customer inquiries, resolve issues efficiently, and deliver a high-quality service experience. The ideal candidate has strong communication skills, attention to detail, and the ability to work with minimal supervision while maintaining excellent customer satisfaction.

Key Responsibilities:

• Monitor incoming emails from customers with bookings for the next day, addressing cancellation requests, changes in booking details, and additional upgrade inquiries.
• Proactively reach out to customers after their tour to solicit feedback and reviews.
• Regularly check the company calendar for pending bookings and ensure timely arrangements.
  Manage bookings from Online Travel Agencies (OTAs) such as GYG, Viator, and Musement, by accurately updating our system upon notification of sales.
• Handle incomplete booking tasks by contacting customers who did not complete the booking process to understand reasons for abandonment.
• Address payment failures by contacting customers experiencing technical payment issues and providing assistance.
• Manage customer inquiries through various channels including chats, phone calls, and emails.
• Respond to customer service inquiries related to tours, packages, and transfers promptly and professionally.
  
• Update existing customer bookings in internal systems in matter of booked accommodation, transportation or other services.
  
• Add / up-sale more services to bookings whenever applicable and possible

Requirements:

• Excellent communication skills, both written and verbal- Customer-focused mindset with a commitment to delivering exceptional service
  
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management abilities