We are looking for a Sales Portal Administrator who will own the performance, optimization, and daily management of all referral portal platforms. In this critical role, you ensure our organization shows up accurately, efficiently, and professionally in every portal - removing friction for referral partners and allowing our Sales and Intake teams to focus on what matters: patient care and relationship-building. You will be the go-to expert for portal accuracy, efficiency, and insights - translating data into action and ensuring our referral partners have a seamless, exceptional experience.

Join VitalCaring – Where Your Passion Changes Lives!

VitalCaring is one of the nation’s fastest-growing home health and hospice providers, committed to delivering exceptional care with compassion, capability, and purpose. We partner with hospitals, health systems, and referral sources across the country—and we're building a modern, streamlined, data-driven approach to post-acute referral management.

If you thrive at the intersection of technology, operations, and strategy, this is a career-defining opportunity to shape how we serve patients, partners, and communities.

Who We Are

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

Why Choose VitalCaring?

Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you’ll represent innovative solutions that truly make a difference for patients and families—today and into the future

Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.

Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.

Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.

Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements.

Health & Wellness

• Medical, Dental & Vision


• Pharmacy Benefits


• Virtual & Mental Health Support


• Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)


• Supplemental Health & Life Insurance

Financial & Legal

• 401(k) with Company Match


• Employee Referral Program


• Prepaid Legal Plans


• Identity Theft Protection

Work-Life Balance & Perks

• Paid Time Off


• Pet Insurance


• Tuition & Continuing Education Reimbursement

What You’ll Do

• Lead and manage all referral portal platforms—maintaining configurations, service line rules, coverage areas, payor matrices, and branding.


• Ensure listing accuracy across all hospital and third-party portals by partnering with Intake, RCM, and Operations.


• Grant and manage user access & permissions while ensuring consistent workflows and communication.


• Build and deliver dashboards and reports that track referral volume, acceptance trends, response times, conversion rates, and leakage opportunities.


• Spot and solve barriers in partnership with Sales, Intake, IT, and Operations—removing roadblocks and improving workflows.


• Provide hands-on support for the Sales and Intake teams for troubleshooting, updates, and portal optimization needs.


• Drive automation and AI-supported workflows by partnering with IT and cross-functional teams.


• Maintain portal documentation including requirements, contacts, and best practices.


• Reduce manual effort through smarter configuration, standardized processes, and continuous improvement.


• Support accuracy of sales-related data in CRM, EMR, and related systems.

What You Bring

• 2+ years in referral management, healthcare operations, intake, or sales support


• Experience with Epic, Aidin, WellSky, or similar platforms


• Strong attention to detail and process ownership


• Ability to manage multiple systems and competing priorities


• Clear, confident communication skills


• Analytical mindset with the ability to translate data into insights


• Tech-savvy, proactive, and consistently solution-oriented


• High sense of accountability and follow-through


• Comfortable working cross-functionally in a fast-moving environment