If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

This position is responsible for providing exceptional customer service for large business customers and internal sales teams. A successful member of the Account Service Management team has the ability to research and analyze complicated product invoicing and issues, provide effective and concise communication across internal and external clients, and understands the balance between customer satisfaction and Vistra's financial bottom line.

Job Description

Key Accountabilities

• Researches and resolves complicated issues and provides customers with detailed analysis, explanations, and reconciliations on contract information
• Reviews, discusses, and explains products, services, contractual terms and conditions, billing policies, and payment options
• Responds to service requests, monitors transactions, and acts as a liaison for the customer and the Transmission and Distribution Utility companies
• Initiates contract changes including amendments and location additions and deletions
• Is skilled at working simultaneously in multiple systems, databases, and online solutions, including but not limited to SAP, Excel, Salesforce, and SharePoint
• Works with the extended sales teams to facilitate customer onboarding and issue resolution when necessary
• Works cross-functionally with Sales, Account Set-Up, Billing, Contract Management, and Revenue Operations to ensure high performance standards and service goals are met consistently
• Negotiates, approves, and/or recommends billing adjustments, credits, waivers, etc. after conducting thorough analysis in accordance with corporate Delegation of Authority processes

Education, Experience, & Skill Requirements

• 2+ years' experience providing verbal and written customer support preferred
• Possesses and utilizes strong analytical, mathematical and problem-solving skills 
• Superior skills interacting and communicating with customers
• Strong verbal and written communication skills
• Ability to analyze and independently resolve complex customer issues
• Strong decision-making abilities and negotiating skills
• Self-motivated individual with desire to learn/continually improve
• Exhibits flexibility and embraces frequent change
• Preferred but not required: strong understanding and comprehension of market-related transactions; Texas Electric Market and ERCOT problem-solving
• Experience gained through college degree programs and/or certifications is applicable to above skills
• SAP and Salesforce experience preferred
• MS Office tools (Excel, SharePoint, Outlook, etc.) experience preferred

Key Metrics

• Timely resolution of customer inquiries in adherence with SL metrics
• Customer Satisfaction; measured through customer feedback surveys
• Professional communication
• Delivery of quality customer experiences
• Consistent learning and skill development
• Follows all company, legal, and regulatory guidelines in response to customer issues

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

 

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.