About this role
We invite you to come be a part of a growing, cutting-edge health plans department and leading home care organization with over 130 years in the business. In this role, you’ll be responsible for efficiently handling authorization/service requests, collaborating across departments to resolve issues promptly, and ensuring effective and timely delivery of services.
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched 401k retirement saving program
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement and CEU credits
What You Will Do
Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely manner
Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
Coordinates with Providers and Members regarding authorization requests and/or activities
Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues
Qualifications
Education:
High School Diploma or equivalent required
Work Experience:
Minimum of two years of experience in a customer service role required
Excellent oral and written communication skills required
Advanced personal computer skills, including Word, Excel or Access required
Utilization Management experience preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us — we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Other facts
About Visiting Nurse Service of New York d/b/a VNS Health
VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 125 years, our commitment to health and well-being is what drives us—we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of those we serve in New York and beyond.
VNS Health does not ask prospective employees for any form of payment or money transfer as part of its job application or onboarding process. VNS Health does not ask prospective employees for information relating to individual financial assets, credit cards, personal passwords and VNS Health does not require prospective employees to purchase equipment or software.
What you'll do
- The Authorization Coordinator is responsible for handling authorization and service requests efficiently and collaborating across departments to resolve issues. This includes creating and modifying authorizations, troubleshooting issues, and coordinating with providers and members.
Ready to join Visiting Nurse Service of New York d/b/a VNS Health?
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