Responsibilities

After a training and support course, you will oversee application maintenance operations for the POS solution on behalf of one or more of our American customers. As a Support Consultant you will be responsible for:

• Corrective maintenance: the resolution of incidents (correction of a parameter setting, modification of a specific development, search for a workaround in case of blockage)
• Evolutionary maintenance: realization of improvement requests (new functionalities, automation

Preventive maintenance: version updates, job monitoring, non-regression tests. You ensure that procedures are respected and that ITSM and knowledge management tools are used correctly. You escalate or transfer incidents and requests that are not within your scope of intervention. You manage the preparation and organization of monitoring committees and are a force of proposal in the framework of an improvement plan 

Profile

• You have a functional experience of 1 to 3 years acquired around a business application or an ERP, in BA or level 1 support, ideally in the retail sector.
• You wish to deepen your functional knowledge around POS and retail applications.
• You have good technical skills and know the SQL language.
• You are rigorous, have a sense of customer service, and have good interpersonal skills. 
• Problem solver with root cause identification skills 
• Active listening skills and strong influencing skills 
• Professional and positive approach 
• Good collaboration and interpersonal skills 
• Self-motivated & self-sufficient, but also a team player 
• Assertive, adaptable, and creativity
• This position is an hybrid role based whether in Mexico city or in Colombia.

Why become a VISEO Positive Digital Maker?   

You will be part of our Digital Retail consultant WW community: the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects. At the same time, the dynamism of the company and its perpetual growth will multiply your development opportunities.  
You will have many ways of increasing your skills and discovering new areas: training, certifications, Brown Bag Lunches, workshops, meet-ups, meetings with experts, technical seminars, etc.  

Benefits 

• Salary range: based on your experience + Advantages.
• Medical insurance.
• Short-term / Long term disability insurance.
• Generous vacation policy (22 days paid vacation per year).
• Food/ Luncheon vouchers

This position is an hybrid role based whether in Mexico or in Colombia.
Few travels to plan in Colombia or Mexico.
Fluent ENGLISH is required.
Open to permanent or contractors.
Don't hesitate to apply and join our international company :-)  

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