Spanish Bilingual Medical Virtual Assistant
full-time•Manila
About this role
This is a remote position.
Virtual Rockstar is hiring a Spanish Bilingual Medical Virtual Assistant on behalf of a US-based industrial rehabilitation and physical therapy practice.
The Bilingual Medical Virtual Assistant will support front office operations by handling call greeting and routing, appointment reminder calls, patient communication, and administrative coordination. This role is designed to improve patient experience, reduce call volume for onsite staff, and ensure smooth daily clinic operations.
About Our Client
Our client is a mission-driven rehabilitation and therapy organization committed to injury prevention, quality care, and community impact. They serve working professionals and organizations through evidence-based therapy and return-to-work programs, while maintaining a strong people-first culture.
Their team values excellence, growth, integrity, impact, and gratitude, and they are looking for a Virtual Assistant who aligns with these values and delivers exceptional customer service in every interaction.
Responsibilities
Call Handling & Patient Communication
Professionally greet incoming calls and route calls to the appropriate department or staff member
Conduct patient appointment reminder calls
Handle call routing when patients request to reschedule appointments
Respond to basic patient inquiries with professionalism and empathy
Ensure patient privacy and confidentiality at all times
Administrative & Clinical Support
Request patient diagnostic results from physician offices as needed
Record meeting minutes during internal meetings when requested
Support clinic staff with administrative follow-ups related to patient care
Maintain accurate documentation and communication logs
Scheduling & Coordination
Assist with appointment coordination and schedule updates
Work closely with internal teams to ensure smooth daily workflows
Escalate urgent or complex issues to the appropriate team members
Tools & Systems Used
QEMR
Microsoft Office products
Nextiva phone system
Email and internal communication tools
Requirements
Prior experience as a Medical Virtual Assistant, medical receptionist, or healthcare administrative professional
Excellent customer service and communication skills
Strong phone presence with clear, professional English
Must be bilingual
Honest and reliable with time management and availability
Highly organized, detail-oriented, and dependable
Ability to maintain HIPAA compliance and patient confidentiality
Must be able to work Mountain Time (MST) hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
What you'll do
- The Bilingual Medical Virtual Assistant will handle call greeting and routing, appointment reminder calls, and patient communication. This role aims to improve patient experience and ensure smooth daily clinic operations.
About Virtual Rockstar
Welcome to Virtual Rockstar, where we specialize in providing top-tier virtual assistance services to outpatient private practices. Our mission is to empower Medical entrepreneurs and leaders with the administrative support they need to thrive in an increasingly competitive healthcare environment.
Our virtual assistants are meticulously trained in private practice operations, billing, patient scheduling & reception, insurance verification & authorization, marketing, bookkeeping, and more, ensuring that our clients receive skilled support that enhances operational efficiency and patient satisfaction.
Why choose Virtual Rockstar? We believe in building partnerships that foster growth and success. Our virtual assistants are not just remote employees; they are integral members of your team who are committed to your practice’s success. With Virtual Rockstar, you gain more than just extra hands—you gain a strategic ally dedicated to helping you streamline processes and improve outcomes.
With each higher, you're not only getting a more committed team member (saving on average $20,000 of profit per hire), you are bringing a family out of poverty.
Partner with Virtual Rockstar to transform your private practice with exceptional virtual assistance. Let's achieve greatness together!
Ready to join Virtual Rockstar?
Take the next step in your career journey
Frequently Asked Questions
What does a Spanish Bilingual Medical Virtual Assistant do at Virtual Rockstar?
As a Spanish Bilingual Medical Virtual Assistant at Virtual Rockstar, you will: the Bilingual Medical Virtual Assistant will handle call greeting and routing, appointment reminder calls, and patient communication. This role aims to improve patient experience and ensure smooth daily clinic operations..
Is the Spanish Bilingual Medical Virtual Assistant position at Virtual Rockstar remote?
The Spanish Bilingual Medical Virtual Assistant position at Virtual Rockstar is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Spanish Bilingual Medical Virtual Assistant position at Virtual Rockstar?
You can apply for the Spanish Bilingual Medical Virtual Assistant position at Virtual Rockstardirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.