Marketing Assistant - Virtual Assistant
full-time•Manila
About this role
This is a remote position.
About the Role
The Virtual Marketing Assistant will service as a key member and will serve as a direct point of contact for the patients—communicating through text, phone calls, and voicemails via our CRM platform. The primary focus will be to engage with patients in a friendly, professional, and brand-aligned manner to schedule appointments and support their health and wellness journey.
This position is designed to help foster strong patient relationships, ensure smooth communication, and encourage patients to begin and stay engaged in their health journey.
Our client’s purpose is to change lives and challenge the status quo by advancing better health and wellness through customer excellence, innovation, and autonomy.
They foster a collaborative, patient-centered culture that values innovation, accountability, and teamwork. Their goal is to deliver exceptional service while creating meaningful connections with patients and the community.
Responsibilities
Patient Communication & Engagement
Communicate with patients via telephone, text, and email in a professional and positive manner.
Follow up with patients to encourage appointment scheduling and continued care.
Provide a high-energy, supportive presence to excite patients about starting their health journey.
Marketing & Outreach Support
Assist the marketing team in coordinating campaigns and outreach initiatives.
Support social media engagement by responding to inquiries or directing messages to the appropriate team members.
Help maintain a positive reputation through patient and community engagement.
Collaboration & Administration
Join team meetings to stay aligned with patient engagement and marketing goals.
Provide administrative support on projects and campaigns as needed.
Tools & Systems Used
EMR: Athelas Air
CRM: CIMA Growth Solutions
Social media platforms & scheduling tools
Basic design and communication tools
Requirements
- Proven experience in medical, fitness, or health & wellness industries.
- Prior experience in sales, patient engagement, or client-facing roles.
- Excellent written and verbal communication skills.
- Confident, empathetic, and enthusiastic personality with a patient-first mindset.
- Ability to match brand tone, energy, and voice in every interaction.
- Strong active listening and trust-building skills.
- Comfortable handling phone calls, texts, and voicemails professionally.
- Tech-savvy; able to work within a CRM platform and other digital tools.
- Highly organized, detail-oriented, and reliable.
- Ability to work US business hours.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
What you'll do
- The Virtual Marketing Assistant will communicate with patients through various channels to schedule appointments and support their health journey. They will also assist the marketing team with campaigns and maintain patient engagement.
About Virtual Rockstar
Welcome to Virtual Rockstar, where we specialize in providing top-tier virtual assistance services to outpatient private practices. Our mission is to empower Medical entrepreneurs and leaders with the administrative support they need to thrive in an increasingly competitive healthcare environment.
Our virtual assistants are meticulously trained in private practice operations, billing, patient scheduling & reception, insurance verification & authorization, marketing, bookkeeping, and more, ensuring that our clients receive skilled support that enhances operational efficiency and patient satisfaction.
Why choose Virtual Rockstar? We believe in building partnerships that foster growth and success. Our virtual assistants are not just remote employees; they are integral members of your team who are committed to your practice’s success. With Virtual Rockstar, you gain more than just extra hands—you gain a strategic ally dedicated to helping you streamline processes and improve outcomes.
With each higher, you're not only getting a more committed team member (saving on average $20,000 of profit per hire), you are bringing a family out of poverty.
Partner with Virtual Rockstar to transform your private practice with exceptional virtual assistance. Let's achieve greatness together!
Ready to join Virtual Rockstar?
Take the next step in your career journey
Frequently Asked Questions
What does a Marketing Assistant - Virtual Assistant do at Virtual Rockstar?
As a Marketing Assistant - Virtual Assistant at Virtual Rockstar, you will: the Virtual Marketing Assistant will communicate with patients through various channels to schedule appointments and support their health journey. They will also assist the marketing team with campaigns and maintain patient engagement..
Is the Marketing Assistant - Virtual Assistant position at Virtual Rockstar remote?
The Marketing Assistant - Virtual Assistant position at Virtual Rockstar is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Marketing Assistant - Virtual Assistant position at Virtual Rockstar?
You can apply for the Marketing Assistant - Virtual Assistant position at Virtual Rockstardirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.