Guest Relations Specialist For a Real Estate in the US (Home Based Full Time)
full-time•Kansas City
About this role
• Serve as the primary point of contact for guests before, during, and after their stay via phone, text, email, and booking platform messaging (e.g., Airbnb, VRBO, Expedia)
• Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms
• roactively communicate arrival instructions, check-in/check-out procedures, and property-specific information
• Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs
• Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice
• Identify opportunities to surprise and delight guests through personalized service and thoughtful touches
• Support escalation protocols for urgent guest concerns or property emergencies
• Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards
• Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources
• Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms
• roactively communicate arrival instructions, check-in/check-out procedures, and property-specific information
• Address guest inquiries, concerns, and complaints promptly and professionally, coordinating with local field teams for maintenance or housekeeping needs
• Monitor and respond to guest reviews to maintain a strong online reputation and consistent brand voice
• Identify opportunities to surprise and delight guests through personalized service and thoughtful touches
• Support escalation protocols for urgent guest concerns or property emergencies
• Collaborate with internal teams to continuously enhance guest satisfaction, property operations, and service standards
• Occasionally assist with administrative projects such as updating property listings, guest guides, or operational resources
What you'll do
- The Guest Relations Specialist serves as the primary point of contact for guests, managing reservations and addressing inquiries. They also monitor guest reviews and collaborate with teams to enhance guest satisfaction.
About Virtual Coworker
You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.
Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.
But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.
Ready to join Virtual Coworker?
Take the next step in your career journey
Frequently Asked Questions
What does a Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) do at Virtual Coworker?
As a Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) at Virtual Coworker, you will: the Guest Relations Specialist serves as the primary point of contact for guests, managing reservations and addressing inquiries. They also monitor guest reviews and collaborate with teams to enhance guest satisfaction..
Is the Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) position at Virtual Coworker remote?
The Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) position at Virtual Coworker is based in Kansas City, Missouri, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) position at Virtual Coworker?
You can apply for the Guest Relations Specialist For a Real Estate in the US (Home Based Full Time) position at Virtual Coworkerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.