Job Description

General Description and Conditions of Work:

This is an office/clerical position supporting the Child Protective Services unit. This position performs a broad variety of office and program support responsibilities that require applying some program knowledge, office and administrative practices, following policies and procedures to perform specific office support activities. The employee may serve as a lead worker and provide guidance to office support staff or others. This position reports to the Family Services Supervisors in the CPS unit.

Knowledge, Skills, and Abilities (KSA’s) required to successfully perform the work:

Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; collection of data. Some knowledge of: elementary bookkeeping and accounting. 

Skills in: operating a computer, printer, scanner, and a variety of standard office machines or equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. 

Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.

Minimum Qualifications (Education, Experience, Licensure, Certification):

High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Possession of a valid driver's license in order to operate a motor vehicle in the Commonwealth of Virginia.

Must pass the agency’s background checks.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check.

This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

APPLICATIONS, RESUMES AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH YOUR APPLICATION. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.

Consideration for an interview is based solely on the information provided. 

All employees must have a valid driver’s license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.