Human Services Assistant I
full-time•New Castle
About this role
Title Description- Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.
General Work Tasks (Illustrative Only) –
- Interviews clients and takes applications for services or benefits;
- Documents file, inputs data, prepares and maintains records;
- Prepares periodic, special and other reports;
- Verifies complex statistical and other complicated reports for accuracy and completeness;
- Prepares and types a variety of financial, statistical forms and reports, case documentation;
- Prepares case files, completes inquiries;
- Purges cases;
- Answers telephone and takes messages;
- Purchases clothes for children;
- Transports clients;
- Assists children in the activities of daily living; and
- Mails vendor invoices, surveys and other correspondence.
Knowledge, Skills, and Abilities:
Knowledge- Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs.
Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
Abilities- Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player.
Education and Experience- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications:
Preferred Qualifications:
Special Requirements:
Special Instructions to Applicants:
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
Other facts
Tech stack
Administrative Procedures,Clerical Procedures,Data Entry,Record Keeping,Client Interaction,Basic Mathematics,Office Equipment Operation,Word Processing,Spreadsheet Skills,Communication Skills,Teamwork,Organization,Prioritization,Customer Service,Problem Solving
About Virginia Department of Social Services
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have access to the best services and benefits available to them.
Together, we work each day to serve, empower, and create opportunities for brighter futures.
Team size: 1,001-5,000 employees
Website: https://www.dss.virginia.gov/
LinkedIn: Visit
Industry: Government Administration
What you'll do
- The Human Services Assistant I interviews clients, takes applications for services, and performs routine administrative tasks. They assist agency clients while following established guidelines and receive close supervision from professional staff.
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Frequently Asked Questions
What does a Human Services Assistant I do at Virginia Department of Social Services?
As a Human Services Assistant I at Virginia Department of Social Services, you will: the Human Services Assistant I interviews clients, takes applications for services, and performs routine administrative tasks. They assist agency clients while following established guidelines and receive close supervision from professional staff..
Why join Virginia Department of Social Services as a Human Services Assistant I?
Virginia Department of Social Services is a leading Government Administration company.
Is the Human Services Assistant I position at Virginia Department of Social Services remote?
The Human Services Assistant I position at Virginia Department of Social Services is based in New Castle, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Human Services Assistant I position at Virginia Department of Social Services?
You can apply for the Human Services Assistant I position at Virginia Department of Social Services directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Virginia Department of Social Services on their website.