This job announcement is a courtesy job post for the Chesterfield-Colonial Heights local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). 

CLICK TO APPLY: Benefit Programs Supervisor | Job Details tab | Career Pages

Customer Experience: It’s Our Business, It’s Our Passion. 

The Chesterfield-Colonial Heights Department of Social Services is seeking to hire a Benefit Programs Supervisor to help individuals and families in Chesterfield County and Colonial Heights navigate Benefit Programs such as SNAP, TANF, and Medicaid while providing excellent customer service.

 

What You Do and How You Do It:

The Benefit Programs Supervisor coaches and trains staff to achieve performance excellence in customer service and benefit eligibility determination. This includes equipping staff with the necessary skills and knowledge to navigate complex program policies and procedures. You will also be a change agent, adept at managing change and facilitating the adjustments needed for the team to seamlessly embrace new practices and benefit program policies.

Beyond personnel management, the Benefit Programs Supervisor is crucial in operational efficiency. You will help to develop efficient workflows for ongoing program development/caseload management, constantly seeking ways to optimize processes and enhance productivity. Program effectiveness is rigorously monitored through the review and evaluation of data, utilizing various program evaluation methods to identify areas for improvement and ensure desired outcomes are met. You will need to be able to handle complex and challenging cases, making informed decisions on difficult and unusual situations that require specialized expertise. It will be your responsibility to serve as a vital liaison to other agencies and workgroups, fostering collaboration and ensuring seamless coordination across different entities. Furthermore, you are responsible for monitoring the expenditures of the unit's programs, ensuring fiscal responsibility and adherence to budget allocations.

In times of crisis, the Benefit Programs Supervisor’s leadership extends to managing an Emergency Shelter Team during natural disasters, reporting to shelter duty as required to provide essential support and services to affected individuals. This role will also perform other duties as required to support the overall mission and objectives of the department.

Here's What You Need:

• Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
• Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems.
• Considerable knowledge of principles and practices of effective supervision, to include casework supervision

We’re Looking for Ideal Candidates Who Have:

• Excellent organizational, time management, oral/written communication, interpersonal, public relations and supervisory skills preferred.
• Ability to plan and supervise work activities, including service delivery, training, recordkeeping duties, and organizational operations preferred.
• Considerable experience in determining eligibility for social services benefit programs preferred.
• Experience as a Lead or Senior worker preferred.
• Knowledge of IV-E foster care, Medicaid, and other Federal, State, and local regulations preferred.
• Knowledge of public assistance programs such as Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, Child Care, General Relief, and Refugee Assistance preferred.
• The ability to review cases, policies and procedures for accuracy, efficiency and quality assurance  
• Broad awareness of current trends in management consulting, organizational development, and administration of public and private for-profit organization

Real Talk

We'll be honest-you will work hard in this job but having a positive attitude helps you handle it in stride. Much of your job is sitting at a desk using multiple automated systems and supervising staff. You must be comfortable with handling multiple priorities and several interruptions all day. Being a Benefit Programs Supervisor isn't for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team. 

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.  Pre-employment drug testing, FBI criminal background check and education/degree verification required. 

A Chesterfield County application is also required and must be submitted online by the deadline. This position manages a team as part of an Emergency Shelter during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

Visit careers.chesterfield.gov to view instructions and to complete and submit an application.