About this role
Position Overview
As a Premium Lane Service Agent, you’ll welcome and assist guests using the airport’s premium services. You'll help manage lines, provide directions, answer questions, and ensure a smooth experience at the TSA checkpoints. This role involves standing and walking for long periods and being one of the first people travelers interact with at the airport.
Key Responsibilities
- Greet guests and check boarding passes for Priority status and ensure First Class service.
- Manage lines and guide travelers through the premium security lanes
- Provide directions and answer traveler questions
- Monitor area conditions and report any safety, security, or maintenance concerns
- Assist with kiosks, wheelchairs, and luggage carts
- Use communication devices (radios, phones, tablets)
- Ensure safety procedures are followed and support emergency responses
Requirements
Minimum:
- Customer service skills
- Reliable, self-motivated, and able to work independently
- Flexible with schedule, including early mornings, nights, weekends, and holidays
- Able to stand and walk for most of the shift
- Able to wear a uniform and follow grooming standards
- Good verbal communication and basic use of phones/tablets
Preferred:
- Friendly and calm under pressure
- Experience in hospitality, events, or airport work
Additional Information
- Must be able to obtain airport security credentials (Port of Seattle and TSA clearance)
- No travel required
- Equal Opportunity Employer
- Wage: $20.74 per hour
- Schedule: 6:00 PM – 11:00 PM/12:00 AM
- Days Off: Tuesday and Saturday
Other facts
About VIP Hospitality LLC
The VIP Hospitality Difference
VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.
Happy customers are your biggest advocates and can become your most successful brand influencers. We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch. In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success.
Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference.
VIP Hospitality. We value individual people.
What you'll do
- The Premium Lane Attendant will greet guests, check boarding passes, and manage lines at TSA checkpoints. They will also provide directions, answer questions, and monitor area conditions for safety and security.
Ready to join VIP Hospitality LLC?
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