About this role
About this Role
Customer Service Agents (Ambassadors) will direct, guide, and assist passengers, visitors, and all airport employees via customer service-related functions. Your workday will include providing up-to-date and accurate information and wayfinding, awareness of potential opportunities to provide this service and reporting any facility and stakeholder issues in their designated and assigned areas.
What We Offer You
Team members will start at $19.50 per hour. All full-time employees deemed eligible under the Affordable Care Act may participate in medical, dental, and vision insurances. All qualified team members are eligible and will automatically be enrolled in a matching 401(k). Paid time off will be accrued and available after the first 60 days at an accrual rate of 1 hour for every 40 hours worked.
Schedule & Shift Times
Our operating hours are between 3:45am-12am. All team members are expected to work at least one weekend day (Sunday or Saturday). Candidates that are able to work weekends and the opening shift and/or closing shifts will be preferred over those with more limited availabilities.
Who Will Be Most Successful In This Role
If at the end of your day, you would feel successful knowing you've reduced the anxiety of both refreshed and weary travelers and measure your success in positive impact and engagement with others, then this may be the role for you. Ideally, you would have at least a year or more of experience at an airport or large events center and feel comfortable with many fast-paced interactions among those that may require more time. You will also be able to communicate effectively with the traveling public with advanced conversational and language skills in English with ideal candidates speaking additional languages spoken amongst our community and traveling public at Orlando International Airport: Spanish, French Creole and French, Portuguese, Arabic, German, Chinese (Mandarin), and Japanese.
Additional Considerations
To work you must provide necessary documentation to prove employment authorization, and for work specifically at an international airport, you will be required to provide necessary documentation and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.
We look forward to your application!
Other facts
About VIP Hospitality LLC
The VIP Hospitality Difference
VIP Hospitality is your best-in-class aviation partner, helping you excel in every customer-centric touchpoint at your airline or airport to ensure seamless, stellar passenger travel. Since 2004, our “people first” culture has proven successful in focusing on aviation travel safety, security, and service quality as we endeavor to be the ambassador for your customers during their journey.
Happy customers are your biggest advocates and can become your most successful brand influencers. We will assist you with your customer loyalty efforts by going above and beyond for your clients with our absolute focus on the human touch. In addition, we will localize our service competencies to match your unique business needs and help drive your differentiated success.
Your expertise as an airport is providing a modern, comfortable, and efficient facility for travel. As an airline, it is ensuring a positive experience while moving guests safely between geographies. Let us help you change the way people travel, create customers that are your loyal promoters and show you the VIP Hospitality difference.
VIP Hospitality. We value individual people.
What you'll do
- Customer Service Agents will assist passengers and airport employees by providing accurate information and wayfinding. They will also report any facility and stakeholder issues in their assigned areas.
Ready to join VIP Hospitality LLC?
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