Incident Management Specialist

Incident Management Specialist

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE:  Incident Management Specialist   

POSITION GRADE: 80 $24.00 - $28.00/hr (commensurate with education & experience)                  

DEPARTMENT/PROGRAM: Compliance & Risk Management 

SUPERVISOR: Director of Compliance & Risk Management                       

JOB SUMMARY:

Under general direction of the Director of Compliance & Risk Management, assist in driving quality improvement through incident monitoring, investigation coordination and training.  Assists program leadership in assuring compliance with standards for State agencies and Justice Center Reporting. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Strategic Plan and commitments to the Sanctuary Model of Care

ESSENTIAL FUNCTIONS:

• Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.

• Maintains confidentiality and security for all client and staff related materials and/or records.

• Monitors internal and external incident management databases, reports, policies and procedures. Ensures compliance with all applicable regulations, State oversight agencies, Justice Center and accrediting bodies.  

• Manages and/or conducts internal and external investigations of allegations of abuse and neglect. Document results in agency format, reviews with appropriate department leaders or committees and reports investigation findings.

• Coordinate, monitor, and support general activities related to incidents, investigations and risk management issues. Assist in development and implementation of quality assurance procedures and systems for the department.

• Conduct onboarding and quarterly Mandated Reporter and Incident Management trainings. Facilitate additional meetings and/ or trainings related to incident management, review, and prevention as needed. 

• Other duties as assigned

POSITION SPECIFICS: 

Education: Bachelor’s degree in related human service field preferred. Current bachelor’s level coursework in combination with relevant experience will be taken into consideration.  

Experience: Experience working within OCFS, OMH, OASAS, or SED systems of care required. Previous Therapeutic Crisis Intervention experience highly preferred. 

Skills: 

• Proficient Microsoft Office platforms
• Knowledge of State funding streams and accreditation
• Excellent interpersonal skills and ability to organize and motivate others.  
•  Excellent writing and reporting skills.
•  Ability to work collaboratively with colleagues to achieve goals.
•  Self-motivated, proactive and able to drive change to accomplish strategic goals.
•  Ability to manage conflicting priorities.

• Eager and motivated to learn. 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The following lists physical demands an employee will perform on a regular basis: Standing, sitting, walking, bending, stooping, kneeling and climbing.  Must be able to perform a variety of tasks, climb stairs, move throughout the building and grounds, work cooperatively in a team environment and quickly respond to emergencies.

Travel: Occasional and within NYS

COMPTENCIES:

Leading Self

• Character and Courage (Integrity and Trust)-
  1. Do the right thing, because it is the right thing, even when no one is looking.  Truth to Power.
• Customer Focus
  1. Build positive relationships through communication and collaborative problem solving.
• Commitment to Diversity, Inclusion, Justice and Equity
  1. Believe in the dignity and humanity of all people to reach their full potential.

          Leading Others

• Process Management
• Develop and monitor processes and organize resources to achieve desired results.
• Develop Self and Others
• Continually develop self and others capabilities to attain the highest level of performance possible.
• Managerial Courage
• Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.