About this role
LOCATION: Raleigh, NC (Hybrid)
ABOUT US:
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
KEY RESPONSIBILITIES:
- Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system.
- Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast.
- Suggest corrections to better increase productivity and stay within labor budget.
- Ensure peak coverage times are covered based on current headcount. Contact stores that are not scheduling correctly based on required coverage forecast.
- Identify opportunity days/times in which additional staffing will yield higher sale results (holidays, device launches, calendar shifts, market changes, etc.)
- Work with stores to ensure that all newly hired employees are added to schedules in a timely manner for accurate labor hours reporting
- Review and ensure correct employee availability
- Review general manager’s schedule patterns
- Monitor daily labor reporting and work with stores on scheduling vs budget
- Address planned OT and recommend schedule changes to reduce overtime
- Follow up on employee missed time punches to allow for accurate labor reporting
- Work with locations to reduce Meal Break premiums
- Provide support to stores with scheduling related questions
- Conduct new store manager training as needed
- Other duties as assigned
YOUR BACKGROUND:
- Previous working experience with workforce management systems
- Previous experience with scheduling in a retail environment (preferred)
- Previous retail management experience (preferred)
- Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders.
- Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
- Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
- Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
- Confidentiality: must keep sensitive information private
WHY JOIN US?
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses and exciting contests.
- Career pathing opportunities.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Other facts
About Victra - Verizon Wireless Premium Retailer
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution. Victra is the largest exclusive Verizon Authorized Retailer in the United States, with more than 1,800 stores across all 50 states. Headquartered in Raleigh, North Carolina, we connect millions of guests to Verizon’s industry-leading network and wireless solutions - backed by expert service and a local-store experience.
Every day, guests bring us their questions, challenges, and goals - and our teams are committed to showing up with the right solutions, clear guidance, and genuine care. This standard of service, "Every Guest, Every Time," is how we create memorable experiences, open new opportunities, and build long-term relationships rooted in trust.
Success at Victra is powered by VNation, our community of driven, supportive team members who believe in growth, service, and celebrating wins together. Careers here are built through hands-on training, leadership development, and real opportunity to advance. From day one, team members are equipped with the tools, coaching, and support needed to thrive personally and professionally.
Guided by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration - we deliver exceptional experiences for our guests while creating a culture where people feel valued, challenged, and proud of the work they do. Through our #VictraCares initiative, our teams support communities nationwide by partnering with nonprofits that create lasting impact - because strong communities and meaningful work go hand in hand.
Whether you’re a guest looking for trusted wireless expertise or a professional seeking a place to grow, Victra is where connection, opportunity, and purpose come together.
What you'll do
- The Workforce Management Analyst will partner with field leadership to optimize scheduling and ensure compliance with labor budgets. They will also monitor labor reporting and address scheduling issues to enhance productivity.
Ready to join Victra - Verizon Wireless Premium Retailer?
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