About this role
Location:
Winterville, NC
About Us
Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.
Job Description
Becoming an Order Support Representative, you will help contribute to our overall sales growth by educating existing and new customers on Verizon’s product and service offers. Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.
Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!
Key Responsibilities:
- Answer inbound calls from customers regarding multiple products and services.
- Place outbound calls to customers to generate leads and sales opportunities.
- Customize and recommend offerings based on individual needs.
- Process sales orders accurately and promptly
- Keep abreast of new product releases and service offerings
- When applicable schedule store check-ins.
- Continuous skill development through training and personalized product knowledge.
- Leverage available tools and resources to maximize performance and customer experience.
- Live by our core values and ethical standards.
- Adhere to Victra’s secure workspace requirements.
- Be present at work.
Why Join Us:
- Competitive Pay (Base Hourly Rate + Commissions)
- 50% off Verizon Service
- Flexible Time Off Options
What We Are Looking For:
- High School Diploma (Undergraduate or some college preferred)
- 12+ months of retail or customer service experience.
- Proficient with computers
- Legally authorized to work in the United States
- Willingness to work evenings, weekends, holidays as needed.
- At least 18 years old
- Reliable transportation
- Strong work ethic
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
Other facts
About Victra - Verizon Wireless Premium Retailer
Mobile technology shapes how people live, work, and stay connected - and Victra sits at the center of that evolution. Victra is the largest exclusive Verizon Authorized Retailer in the United States, with more than 1,800 stores across all 50 states. Headquartered in Raleigh, North Carolina, we connect millions of guests to Verizon’s industry-leading network and wireless solutions - backed by expert service and a local-store experience.
Every day, guests bring us their questions, challenges, and goals - and our teams are committed to showing up with the right solutions, clear guidance, and genuine care. This standard of service, "Every Guest, Every Time," is how we create memorable experiences, open new opportunities, and build long-term relationships rooted in trust.
Success at Victra is powered by VNation, our community of driven, supportive team members who believe in growth, service, and celebrating wins together. Careers here are built through hands-on training, leadership development, and real opportunity to advance. From day one, team members are equipped with the tools, coaching, and support needed to thrive personally and professionally.
Guided by our Core Values: Performance, Collaboration, Integrity, Innovation, and Celebration - we deliver exceptional experiences for our guests while creating a culture where people feel valued, challenged, and proud of the work they do. Through our #VictraCares initiative, our teams support communities nationwide by partnering with nonprofits that create lasting impact - because strong communities and meaningful work go hand in hand.
Whether you’re a guest looking for trusted wireless expertise or a professional seeking a place to grow, Victra is where connection, opportunity, and purpose come together.
What you'll do
- The Order Support Representative will answer inbound calls from customers and place outbound calls to generate leads and sales opportunities. They will also customize offerings based on customer needs and process sales orders accurately.
Ready to join Victra - Verizon Wireless Premium Retailer?
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