About this role
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
Voice services are a key part of Viasat’s product portfolio including Voice services for Fleet Express, Fleet Broadband, Global Satellite Phone Service and as well as Maritime and Aero Voice Safety Services. Maintaining high service availability is essential.
The post holder will work within a geographically diverse team who are responsible for all Viasat’s customer Voice Services focusing on operating the Voice network. This will include, troubleshooting network and customer issues, monitoring the Voice network and services, and driving evolution to a DevOps environment. Leading life cycle management activities - performing upgrades, deploying VNFs, integration, testing and migrations - as well as introduction of new services and network evolution.
The day-to-day
- The successful candidate is expected to contribute in the following areas:
- Investigate and resolve escalated Customer Voice Cases/Tasks
- Respond to and resolve Voice network operational Incidents
- Perform network configuration changes adhering to the change control process
- Lead software upgrades, migrations etc of network nodes
- Assist in monitoring network performance management, and evolution of automation to achieve a full DevOps environment
- Deploy, integrate and test new VNFs in private cloud (Openstack) and Public Cloud environments (AWS)
- Lead introduction of new services
What you'll need
- Degree level or equivalent in Computing Science, Engineering, Telecommunications or related technical discipline
- 5+ year history of working in relevant communications, network infrastructure environment
- Comprehensive understanding of 2G and 3G Circuit Switched Mobile Core Networks and associated protocols RANAP, BSSAP, MAP, CAMEL, SMPP, ISUP etc.
- Preferably a knowledge of Ericsson Circuit Switched Core Network products UDC, MSC, MGw and MiO
- Comprehensive understanding of VoIP/SIP
- Preferably experience with VoIP solutions such as Metaswitch CFS, Perimeta and Opensource Kamailio and Asterisk
- Preferably a knowledge of Openstack and AWS including VNF deployment
- Preferably a knowledge Python, Linux/bash scripting
- Basic knowledge of networking technology including routers, switches, and firewalls
- To participate in 24/7 emergency on call support rota
What will help you on the job
- Willingness and ability to work in a complex, international matrix organisation
- Ability to communicate fully, clearly, and effectively, both orally and in writing, with leadership and teammates
- Excellent administrative and organisational skills with high attention to detail and accuracy, together with the ability to manage simultaneous projects
- Ability to take initiative and adapt to changing priorities in a fast-paced corporate environment.
- Ability to consistently meet deadlines
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
Other facts
About Viasat, Inc.
At Viasat, we go above and beyond. So you can too.
We believe connectivity is a catalyst that can help you unlock more value, improve operations and enable new experiences. We do this by delivering reliable, high-performance connectivity plus advanced digital platforms and services that help you transform every connection into an opportunity.
With over four decades of expertise and one of the world’s most advanced multi-network, multi-orbit satellite connectivity ecosystems, we are always ready to meet the unique demands of governments, businesses and communities. Whether you’re flying at 35,000 feet, operating in remote regions, or leading complex missions, we're here to help you get more out of your connectivity.
What you'll do
- The successful candidate will investigate and resolve escalated customer voice cases and respond to operational incidents. They will also lead software upgrades and assist in monitoring network performance.
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