Account Manager

Overview

ViaPath is seeking an Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across ViaPath ‘growth’ product categories with respect to accounts with the existing phone business.  

This position is remote based in the central to western region of PA with a requirement to travel up to 75% of the time.

Responsibilities

• Develop and maintain assigned client, customer, and partner relationships
• Coordinates Buyer / Channel Partner
• Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
• Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
• Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
• Conduct client and customer success activities to retain and build business including communicating Service Requirements
• Coordinates Tradeshow activities
• Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
• Document quotes and other sales activities SalesForce
• Coordinate with internal and external stakeholders to maintain transparency and effective communication
• Anticipate problems, assess, and mitigate risks and proactively provide solutions
• Prepare client and team meeting agendas, lead client and team meetings
• Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
• Develop and deliver client reports as needed
• Understand the changing business and technology issues and needs that our customers and potential customers face
• Partner with Field Services team(s) to ensure overall account satisfaction

Qualifications

• A Bachelor’s degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree.
• 2-5 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products.
• Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
• Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan.
• Ability to manage multiple accounts and varied customer contacts.
• Ability to upsell at existing accounts.
• Recognized by others as a strong communicator and collaborator.
• Polished and seasoned presenter.
• Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
• Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
• Driven individual with ability to work independently in a competitive marketplace.
• Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
• Experience with Salesforce.com or similar CRM applications.
• Required to travel up to 75% monthly.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath’s commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.