Principal Accountabilities::
Under close supervision: Conduct internal quality controls to ensure established quality procedures and norms are followed Conduct routine quality analysis and tests/inspections of a quality control program, where duties and tasks are standardized Monitor and record inconsistencies with quality procedures and norms Prepare standard quality analyses and recommend necessary quality procedure changes Record and analyze customer claims
 

Knowledge & Skill Requirements::
Bachelor’s degree in a related field Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria One year of related experience preferred Strong written and oral communication skills
 

Knowledge & Application::
Good knowledge of single specialist area achieved through prior study or previous experience Applies knowledge of the principles and practices in a recognized professional field requiring extensive academic preparation Applies knowledge of standardized rules, procedures, and operations within own area Determines a course of action based on guidelines
 

Problem Solving::
Encounters fairly similar problems which require some fact finding, clarification, and basic analysis Most solutions will be found within normal operating processes and policies Selects the best solution based on a set of defined procedures or precedence Occasionally, requires basic problem solving techniques to define problems and use previous experience to identify
 

Interaction::
Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers May be a required to interpret or clarify technical information to aid understanding Audience is generally knowledgeable about the subject matter Conveys straightforward information to non-divergent audiences
 

Impact::
Impact is limited to short-term team performance Supports the achievement of goals through own personal effort Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals
 

Accountability::
Accountable for meeting own targets which impact the immediate work area Accountable for meeting own targets which are often considered financially immeasurable Work is reviewed periodically Is aware of wider profitability issues