Customer Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

<h2>Client Service Representative (CSR) / Receptionist</h2> <p><strong>Budd Lake Animal Hospital | Hackettstown, NJ</strong></p> <p>Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused <strong>Client Service Representative (CSR)</strong> to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice.</p> <p>Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast-paced veterinary environment while maintaining empathy and attention to detail.</p> <h3>About Our Hospital</h3> <p>Budd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for.</p> <p>To learn more about our hospital and team, visit<br><a href="https://buddlakeah.com/">https://buddlakeah.com/</a></p> <hr> <h2>What You’ll Do</h2> <h3>Client Experience and Communication</h3> <ul> <li>Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere</li> <li>Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures</li> <li>Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule</li> </ul> <h3>Check-In and Check-Out Coordination</h3> <ul> <li>Manage client check-ins by verifying patient information, updating records, and collecting required paperwork</li> <li>Process payments accurately and provide clear invoices and receipts</li> <li>Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions</li> </ul> <h3>Administrative Support and Organization</h3> <ul> <li>Maintain accurate electronic and paper records, including patient files and appointment logs</li> <li>Perform administrative tasks such as data entry, scanning, filing, and document management</li> <li>Update and manage client and patient information within the practice management software</li> </ul> <h3>Client Education and Support</h3> <ul> <li>Provide basic guidance on preventive care, vaccines, and medications</li> <li>Assist clients with forms and help explain treatment plans alongside the medical team</li> <li>Offer empathy and patience to clients who may be anxious or emotional about their pets</li> </ul> <h3>Team Collaboration</h3> <ul> <li>Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow</li> <li>Assist with coordinating appointments, procedures, and special requests</li> <li>Support a positive, respectful, and team-oriented work environment</li> </ul> <hr> <h2>Who You Are</h2> <ul> <li>Friendly, outgoing, and professional with a genuine love for animals and people</li> <li>Excellent interpersonal and customer service skills</li> <li>Strong verbal and written communication skills</li> <li>Able to multitask effectively in a fast-paced setting with frequent interruptions</li> <li>Highly organized with strong attention to detail</li> <li>Comfortable using computer systems, including practice management software and Microsoft Office</li> <li>Empathetic and calm when supporting clients during stressful or emotional situations</li> </ul> <p>Previous experience in customer service or reception is required. Experience in a veterinary or healthcare setting is strongly preferred.</p> <hr> <h2>Compensation and Benefits</h2> <ul> <li> <p><strong>Hourly pay:</strong> $20.00–$22.00, commensurate with experience</p> </li> </ul> <p><strong>Benefits include:</strong></p> <ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k, IRA)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off&nbsp;</li> <li>Paid Holidays</li> <li>Short Term &amp; Long Term Disability</li> <li>Training &amp; Development</li> <li>Tuition assistance</li> <li>Uniform allowance</li> <li>Discounted healthcare for personal pets</li> </ul> <p>&nbsp;</p> <hr> <h3>Why Join Budd Lake Animal Hospital</h3> <p>Our CSRs are an essential part of our hospital’s success. We value professionalism, teamwork, kindness, and a commitment to exceptional client service. If you are looking for a role where your work truly matters and where you can grow within a supportive veterinary team, we would love to hear from you.</p> <p>&nbsp;</p><div class="content-conclusion"><p>Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.</p> <p>Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment</p> <p>&nbsp;</p> <p><strong>Stay connected with VIP!</strong><br>Follow <u><a id="OWAf74f9177-1c9a-c16f-f46d-d41ae9c1ac26" class="OWAAutoLink" href="https://www.linkedin.com/company/veterinary-innovative-partners/" target="_blank" data-auth="NotApplicable">Veterinary Innovative Partners on LinkedIn</a></u>&nbsp;for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.</p> <p>&nbsp;</p></div>