Loan Coordinator Support Specialist

Whether you come from a background in administrative support, customer service, operations, or any role that requires precision and organization, you can be successful in our role. We don’t require a specific degree or mortgage experience, but we’re looking for translatable skills and a strong attention to detail. We’ll provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Loan Coordinator Support Specialist, you’ll support a team of Loan Coordinators by managing key internal and third-party-facing tasks that help move loan files smoothly from contract through closing. Your role focuses on completing time-sensitive operational duties, communicating with third parties, and maintaining clean file documentation all while helping ensure an exceptional experience for our borrowers.

You won’t be in a client-facing role, but the impact you have on efficiency, accuracy, and timely closings will be felt across every file you touch.

This position typically starts at $20/hour with opportunities for bonus compensation that offer potential earnings of $47,000 - $53,500 per year.

Here’s a snapshot of what you’d be doing:

• Managing orders, follow-ups, and communication with third parties on behalf of assigned Loan Coordinators, taking ownership to resolve issues quickly and keep files moving.

• Proactively problem-solving by picking up the phone, reaching out to third parties, and clearing roadblocks as they appear.

• Completing time-sensitive administrative tasks that support underwriting readiness, file accuracy, and on-time closings.

• Staying organized across multiple files and deadlines, ensuring tasks are completed thoroughly and documented correctly.

• Keeping Loan Coordinators informed of updates, delays, or needs so nothing slips through the cracks.

• Following established workflows, using internal systems effectively, and escalating issues when appropriate.

• Participating in ongoing training to stay current on guidelines, workflows, and best practices while contributing to a collaborative team environment.

About You:

• Detail-Obsessed: You take pride in accurate, thorough work and catching the small things that matter.

• Organized & Efficient: You manage multiple tasks and deadlines without losing track of what’s important.

• Proactive Problem Solver: You don’t wait for someone else to fix it—you pick up the phone and get it handled.

• Clear Communicator: You communicate professionally with teammates and third parties to keep things moving.

• Calm Under Pressure: You stay steady and reliable, even in high-volume or time-sensitive situations.

• Process-Driven & Accountable: You follow workflows consistently, escalate when needed, and own your responsibilities.

• Team-First Mindset: You enjoy supporting others and strengthening the team through reliable, high-quality work.

About Us:

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly, caring service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.