Billing Specialist

Description

Who we are:

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since it was founded, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

Who we’re looking for:

The Billing Specialist plays a key role in overseeing accounts receivable functions, ensuring payments are posted accurately, and supporting compliant collection activity. This position requires strong attention to detail, excellent client communication skills, and the ability to meet tight deadlines for invoicing, payment processing, and collections.

Requirements

Essential Functions:

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Process incoming mail, phone, or e-mail inquiries concerning billing and invoicing 
• Communicate with clients about billing discrepancies and questions  
• Including validating fees and service agreement disputes
• Create and update a log sheet for quality control 
• Handle all special billing situations 
• Audit ledgers to ensure they contain correct information, such as billing addresses and invoice numbers, and engage management over any AR problems you encounter 
• Assist the Manager with monitoring the Collector's performance by running reports
• Create department reports, i.e, collection aging reports
• Observe HIHIPAAPPA compliance. 
• Corresponding with clients via phone and e-mail.
• Place outbound calls to clients after notification of a favorable decision.
• Back up to billing invoices, posting of payments, recurring payments, daily deposits, and posting of deposits. 
• Assist with collections on an as-needed basis.
• Performs other duties as assigned.

Qualifications or Competencies:

• Minimum of 1 year of hands-on accounts receivable experience and possess all aspects of accounts receivable functions.
• Advanced working knowledge of Excel and Outlook.
• Prior experience working with QuickBooks preferred.
• Experience with customer service and client communication.
• Ability to work well with other people, both externally and internally.
• Strong written and verbal communication skills.
• Intermediate to advanced 10-key skills

*THIS IS 100% REMOTE POSITION**

Education:

A high Diploma/GED or higher is preferred. 

EEO:

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.