Description

Position Summary 

Serve as the primary point of contact for customers by handling orders from entry to fulfillment, resolving issues, and supporting operational and sales functions. Ensure a consistent, high-quality customer experience that supports profitable growth. 

Key Responsibilities: 

Customer Order Management 

• Process and enter all types of customer orders in real-time. 
• Quote pricing based on company guidelines and market rates. 
• Track exceptions and ensure timely resolution. 
• Recommend upsells and delivery adjustments based on buying patterns.
   

Customer Relationship Management 

• Build rapport and ensure satisfaction through timely communication and follow-up. 
• Maintain accurate customer records and respond to product/pricing inquiries. 
• Participate in joint sales calls and recognize expansion opportunities.
   

Problem Solving & Issue Resolution 

• Identify root causes of customer issues and provide timely solutions. 
• Proactively address potential problems to avoid disruptions.
   

Communication & Team Collaboration 

• Interact professionally and clearly with customers and internal teams. 
• Coordinate with Sales, Operations, and Credit for smooth order fulfillment. 
• Demonstrate adaptability and teamwork in a dynamic environment.
   

Product & Industry Knowledge 

• Understand Veseris products, services, safety, and industry trends. 
• Share relevant market and regulatory updates with customers. 
• Participate in training and maintain required certifications.
   

Administrative & Compliance 

• Complete documentation and reports accurately and on time. 
• Adhere to all regulatory, safety, and operational protocols. 
• Operate equipment safely and participate in safety programs.

Requirements

Qualifications: 

• Strong verbal and written communication and active listening skills 
• Customer service and telephone experience, including face-to-face interaction 
• Ability to multitask, prioritize, and resolve issues independently 
• Knowledge of Microsoft Office and basic PC proficiency 
• General math knowledge for pricing and volume conversions 
• Familiarity with Veseris products and services (or willingness to learn)
   

Education & Experience: 

• High school diploma required 
• Bachelor’s degree or equivalent experience preferred 
• Minimum of 2+ years in a customer service experience required
   

Physical & Environmental Requirements: 

• Ability to sit for extended periods 
• May be required to lift up to 50 lbs 
• Exposure to warehouse environments (heat, cold, or hazardous substances) 
• May vary based on location type and staffing structure

Important Note 

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required.