About this role
POSITION SUMMARY
The Sales Support role is a key contributor to the sales process, ensuring operational efficiency and exceptional customer support. Employees in this role are responsible for a variety of tasks aimed at streamlining sales activities and maintaining high standards of accuracy and timeliness.
Key responsibilities include:
• Quotation Management: Creating basic to intermediate-level quotes to support the sales team.
• Purchase Order Validation: Reviewing and validating order packages for accuracy and compliance.
• System Updates: Maintaining up-to-date records in C1 and Oracle Sales Cloud (OSC), DataZen to ensure seamless information flow.
• Account Management: Setting up new customer accounts in OSC.
• SPR Follow-up: Managing the approval process for Special Pricing Requests (SPR) to meet client needs and operational requirements.
• Sales Request Handling: Addressing sales requests promptly while adhering to defined Service Level Agreements (SLA).
This role demands a high level of organization, attention to detail, and the ability to collaborate across departments to support the broader goals of the UK and Ireland sales team.
RESPONSIBILITIES
Create basic/ intermediate quotes.
PO validation – order package
C1/ OSC updates
Account creation in OSC
SPR approval follow-up
Manage sales requests within SLA
QUALIFICATIONS
Sales Administration: 2–4 years of experience in sales support, customer service, or a similar administrative role.
Quoting and Order Processing: Familiarity with creating and managing quotes, validating purchase orders, and processing sales transactions.
CRM/ERP Systems: Basic proficiency with CRM tools such as Oracle Sales Cloud (OSC) or equivalent platforms.
Communication Skills: Strong verbal and written communication skills to interact with internal teams and clients.
Time Management: Proven ability to manage multiple tasks and prioritize effectively to meet deadlines and SLAs.
Advanced Quoting Experience: Experience creating intermediate to complex quotes for diverse products or services.
Industry Knowledge: Familiarity with the technology or data center industry.
SPR Processes: Experience with Special Pricing Requests (SPR) workflows.
Data Analysis: Basic knowledge of data analysis tools or methodologies to support sales operations.
Degree: Bachelor’s degree
English Proficiency: Good level of English, both written and spoken, to communicate effectively in a professional environment.
PHYSICAL & ENVIRONMENTAL DEMANDS
Office Environment: Work is performed in a standard office setting or remotely, depending on company policies.
Remote Work Considerations: When working remotely, the employee must maintain a professional workspace with reliable internet and minimal distractions.
Travel: Rarely required, though occasional travel for training or team meetings may occur.
TIME TRAVEL REQUIRED
10%
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Other facts
About Vertiv
Vertiv is a global leader in critical digital infrastructure for applications in data centers, communication networks, and commercial and industrial environments.
As businesses, industries, and communities become more connected, we pioneer and deliver end-to-end power and cooling technologies to help our customers stay resilient, optimized, and future-ready.
With our industry-leading innovative technologies and global services network, we are fueling the revolution of the digital world - keeping technology ecosystems running efficiently and without interruption.
Vertiv is supercharging data’s potential; accelerating the pace of technology, raising the bar for accelerated compute and redefining the limits of densification.
The world depends on data we power and cool™
What you'll do
- The Sales Support role involves creating quotes, validating purchase orders, and maintaining records in CRM systems. It also includes managing sales requests and ensuring operational efficiency.
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