Job Summary

As the Digital Services Practice Lead, you will drive the design of world-class service offerings that deliver measurable value to our customers and fuel profitable growth for Vertiv. In this global role, you will lead the full lifecycle of service design—from market discovery and customer research to cross-functional collaboration and go-to-market planning—ensuring our digital service offerings align with customer outcomes and business objectives.

You will serve as the subject matter expert and thought leader for digital service offerings, deeply engaged with customers, business units, and regional and functional teams. By translating market insights into actionable strategies, you will architect offerings across the consulting, implementation, lifecycle, and optimization product lines that enhance our competitive advantage. Your success will be defined by your ability to transform complex customer challenges into scalable, differentiated service solutions that drive long-term value.

This role is ideal for a creative thinker who thrives in a collaborative environment and is driven to create service offerings that deliver meaningful customer outcomes.

Responsibilities:

• Service Design: The Digital Services Practice Lead is responsible for designing service offerings, in support of their domain, across the service product lines of Consulting, Implementation, Lifecycle, and Optimization.
• Market Discovery and Alignment: Own market discovery in the Digital Services domain by analyzing market segments, customers, their challenges, and the specific outcomes they seek to design service offerings that are aligned with market demands and customer expectations.
• Subject Matter Expertise: Provide subject matter expertise in the Digital Services domain with responsibility for profitable revenue generation.  As a subject matter expert, represent Vertiv as a thought leader in industry publications, conferences, and customer-facing events.
• Co-Creation and Collaboration: This is a matrixed role, coordinating closely with engineering, regional sales & service teams and the global service product line Leaders. 
  • Translate user research in collaboration with Engineering to ensure alignment between discovery and delivery. 
  • Create business plans for potential service offerings in collaboration with regional service teams and Product Line leaders.
  • Support Product Line Leadership in the development and execution of business plans to achieve year over year growth targets.
  • Work with regional service teams in the marketing and selling of service products across your assigned domain.

Requirements:

• Bachelor’s Degree in Engineering or related technical degree.
• 5+ years of experience working on Digital Services products and services as either a Digital Services Service Designer, product designer, engineer, or user researcher in a technology-powered organization. 
• Demonstrated ability to solve hard problems, assess risks, and to structure data-informed arguments in written, visual, and verbal communication mediums.
• Proven ability to quickly develop collaborative cross-functional and cross-regional relationships to deliver customer and business outcomes.
• Demonstrated working knowledge of multiple functional business areas – engineering, finance, sales, and marketing.
• Strong Technical knowledge of data center Digital Services products and applications.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength

OUR BEHAVIORS

•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company.  We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services.  Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.      

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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