About this role
Job Description:
Job Summary
Vertex is seeking a senior-level technical writer to deliver high‑quality user and technical documentation for system integrators and users of Vertex Value Added Tax (VAT) and e‑Invoicing solutions.
The ideal candidate has extensive experience with APIs (REST, SOAP), API content development tools (Swagger, Postman, ReadMe), and automation processes. Familiarity with VAT and e‑Invoicing is preferred; AI automation experience is a plus.
This role is part of the Product Content Experience (PCX) team and involves collaboration across global, cross-functional groups, including mentoring junior writers.
Essential Job Functions and Responsibilities
- Design, develop, and maintain user or integrator content using text and visual elements for complex, emerging products and the Vertex Cloud platform that is clear, accurate, accessible, and optimized for Answer Engine Optimization (AEO).
- Develop content for multiple audiences, including tax professionals, integrators, programmers, DBAs, and system administrators.
- Direct, guide, and mentor PCX Writer I and II team members with constructive feedback.
- Work independently to:
- Partner with Product Management, Product Designers, and PCX Writers to define content requirements and design UI content.
- Perform technical writing tasks using AI tools.
- Collaborate effectively with agile engineering teams.
- Conduct needs, audience, and task analyses.
- Apply content design and Information Architecture principles.
- Use structured authoring to build modular and self-contained articles.
- Use Content Management Systems and graphics tools to deliver content in various formats (text, images, videos, knowledge base).
- Comply with department content development standards, including AI and SEO guidelines.
- Incorporate editor and SME feedback.
- Deliver quality content on time and within scope.
- Maintain existing deliverables (online help, HTML, guides, Copilot repository).
- Collaborate as part of a multidisciplinary agile team.
- Stay current with industry trends through self‑study, events, and professional organizations.
- Perform additional duties or special projects as assigned.
Supervisory Responsibilities: None
Required Skills and Abilities
- Demonstrated ability to follow a technical writing process to create clear, comprehensive, error‑free content for complex software solutions.
- Knowledge of fundamental web content design and Information Architecture principles.
- Proven excellence authoring content across varied technical environments and document types (UI content, help systems, operating/technical/reference guides, knowledge articles, API documentation, job aids).
- Knowledge of web development technologies such as CSS, HTML, XML, Java, Markdown, and OpenAPI Specification (OAS).
- Advanced proficiency with authoring and graphics tools including Microsoft Office and SnagIt.
- Experience using software defect tools and business applications such as Jira and Confluence.
- Proficiency using AI tools in the technical writing process.
- Ability to critically assess source and AI‑generated material to determine relevance and accuracy.
- Knowledge of image creation and manipulation for product content.
- Understanding of writing for Answer Engine Optimization (AEO).
- Ability to interview and collaborate with subject matter experts.
- Strong organizational, planning, and time management skills.
- Ability to work effectively with a diverse and globally dispersed workforce.
- Ability to manage ambiguity in software build and release schedules.
- Ability to follow up consistently with busy SMEs.
- Strong analytical and problem‑solving skills for complex situations.
- Ability to work independently with latitude for decision‑making.
- Strong interpersonal, communication, presentation, and facilitation skills.
- Results‑oriented and customer‑focused mindset.
- Proficiency in Microsoft Office Suite.
Preferred Skills
- Knowledge of scripting languages.
- Knowledge of Value Added Tax (VAT) and e‑Invoicing concepts.
- Experience with Enterprise Resource Planning (ERP) systems such as SAP, Oracle, Microsoft, or Workday.
- Experience with AI‑driven automation workflows.
Education and Training
- Bachelor’s degree in Technical Communication or a related field.
- Five to eight (5–8) years of relevant technical experience.
- Equivalent combinations of education and experience will be considered.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Pay Transparency Statement:
Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.
In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.
In no case will your pay fall below applicable local minimum wage requirements.
Other facts
About Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before. This complexity demands intelligent solutions that enable businesses to satisfy tax obligations and support growth opportunities.
The Trusted Leader in Tax Technology
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our software, content and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Our culture is the foundation of everything we do, guided by a common purpose to build trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains and inspires talented professionals to achieve their full potential. We employ over 1,100 full-time professionals today in the US, Europe and Brazil.
What you'll do
- The Technical Product Content Writer III will design, develop, and maintain user and integrator content for Vertex's VAT and e-Invoicing solutions. This role involves collaboration with cross-functional teams and mentoring junior writers.
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