As a member of the P+C Operations team, the P+C Operations Generalist (Generalist) is responsible for delivering high‑quality, seamless support across transactional, compliance, and employee-facing functions. This role focuses on operational execution and employee support, serving as a central resource for inquiries related to P+C policies, processes, and systems. The Generalist performs a broad range of duties including employee data, HRIS data integrity, onboarding, offboarding, benefits administration support, Tier-1 employee support, and other duties assigned. This role ensures compliance with employment laws and corporate policies, contributes to process and service improvements, and partners closely with Tier-2 subject matter experts to ensure an efficient, employee‑focused experience.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Serve as a primary point of contact within the P+C Operations Shared Services Center for employees and managers seeking support on P+C policies, practices, and systems.
• Document, triage, and route employee inquiries, partnering with HR experts to ensure issues are resolved accurately and efficiently.
• Maintain HRIS data accuracy by processing transactions, conducting audits, and generating reports that support business and compliance needs.
• Provide operational support for compensation and benefits programs, including responding to employee questions and coordinating issue resolution.
• Assist with performance management and employee development processes, ensuring consistent communication, documentation, and alignment with policy.
• Support new hire assimilation by coordinating candidate onboarding tasks, background checks, new hire data entry, and systems setup.
• Ensure compliance with federal, state, and local employment laws while following corporate policies and internal process standards.
• Participate in P+C projects and process‑improvement initiatives aimed at enhancing the employee experience and scaling P+C services.
• Foster a collaborative, service‑oriented culture within the P+C Operations Shared Services Center.

SUPERVISORY RESPONSIBILITIES:

• n/a

KNOWLEDGE, SKILLS AND ABILITIES:

• Technical & Functional HR Skills
  • HRIS Transactions & Data Accuracy (Workday preferred)
  • Case Intake, Documentation & Proper Escalation
• Shared Services & Operational Excellence
  • Clear, timely, and accurate support in a SLA-driven environment
  • Process Documentation & Continuous Improvement
• Communication & Relationship Skills
  • Clear, Professional Communication
  • Effective Cross‑Functional Collaboration
• Analytical & Organizational Skills
  • Data Review & Trend Identification
  • Strong Prioritization & Attention to Detail
• Behavioral Competencies
  • Resilience & Adaptability in Fast‑Paced Environments
  • Accountability, Follow‑Through & Confidentiality

EDUCATION AND TRAINING:

• Bachelor’s degree in human resources, Business Administration, Psychology, or a related field preferred.
• 2–5 years of HR Generalist or HR Operations experience.
• Working knowledge of compensation, benefits, and recruiting processes, with the ability to answer Tier‑1 inquiries, process routine transactions, and partner with specialists to ensure accurate and timely support.
• Proficiency in Microsoft Office applications.
• Proficiency in Workday or a similar HRIS platform.

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs. The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.

In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

In no case will your pay fall below applicable local minimum wage requirements.