About this role
Job Description
General Summary:
The ATC Engagement Associate Director will ensure activation and onboarding of Authorized Treatment Centers (ATCs) and will also maintain ongoing engagement to ensure the Healthcare Professionals and patient experiences are seamless throughout the treatment journey.
Key Duties and Responsibilities:
- Acts as primary point of contact for all stakeholders at ATC and proactively supports multiple ATCs.
- Leads the engagement with internal cross-functional teams (e.g. Patient Services/Case Management, Apheresis Operations, Manufacturing, Quality Assurance, Data, Technology & Engineering (DTE) etc.) as well as act as the main point of contact with multiple external stakeholders within the ATCs (Healthcare providers, Finance, Technology, etc) to ensure successful activation of these ATCs.
- Defines the on-boarding strategy and lead the co-ordination activation process for all ATCs in territory (starts pre-approval).
- Engages with ATCs, thought leaders and management teams to support all centre onboarding and activation steps.
- Oversees and coordinates appropriate training measures for all relevant stakeholders in the clinic and the treating teams.
- Leads and manages the ATC core internal team and provides guidance to all support functions involved in ATC activation and the patient treatment journey resulting in optimal ATC and patient experience.
- Drives and implements the overall ATC program strategy as well as develops and owns ATC account plans and objectives (excluding sales) and ensures regular reporting of progress made vs goals.
- Provides guidance to the ATCs to ensure patients can be treated (at regulatory approval) with our new technology rapidly and easily after their identification.
Knowledge and Skills:
- Scientific/medical background
- Ability to work cross-functionally and to lead and influence a cross-functional team
- Ability to build strong internal as well as external relationships to enhance and strengthen represent the company’s profile
- Ability to lead a project team, to oversee generation of insights and apply those insights to business problems/opportunities and make strategic recommendations
- Established strong network in the industry and ability to build and maintain networks
- Good communication skills (written and verbal) at all levels and ability to influence at a senior level, both internally and externally
- Knowledge and understanding of Cell and Gene Therapy and/or rare disease market
- Ability to work in a highly dynamic and fast-growing organization with demonstrated capability to be at ease in a matrix structure with ability to influence
- Demonstrated ability to develop strategy and make strategic recommendations
- Good project management skills
- Ability to prioritize, demonstrating first class organizational skills and time management skills
- Solid understanding of the compliance framework with a high level of integrity
- Committed to learning and development
- Good IT skills e.g., Microsoft Office (Word, Excel, PowerPoint and Outlook).
- Fluent in English
Education and Experience:
- Bachelors degree in relevant discipline
- Extensive experience in the biotech/pharmaceutical or medical technology environment or the equivalent combination of education and experience
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected].
Other facts
About Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before. This complexity demands intelligent solutions that enable businesses to satisfy tax obligations and support growth opportunities.
The Trusted Leader in Tax Technology
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our software, content and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Our culture is the foundation of everything we do, guided by a common purpose to build trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains and inspires talented professionals to achieve their full potential. We employ over 1,100 full-time professionals today in the US, Europe and Brazil.
What you'll do
- The ATC Engagement Associate Director will ensure the activation and onboarding of Authorized Treatment Centers (ATCs) while maintaining ongoing engagement for seamless healthcare professional and patient experiences. This role involves leading internal teams and external stakeholders to support the treatment journey and develop account plans.
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