Summary
Location
Highland
Type
full-time
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About this role
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Incumbent may be responsible for driving, or providing effective interactions with Spanish speaking donors depending on qualifications and business need.
Schedule (must have availability during Highland* Center hours - see below):
- Monday: 11 a.m. - 7:30 p.m.
- Tuesday: 11:30 a.m. - 7 p.m.
- Wednesday: 7:30 a.m. - 3:30 p.m.
- Thursday: 11 a.m. - 7:30 p.m.
- Saturday: 6:30 a.m. - 3 p.m.
*With availability to support other area centers.
Total Rewards Package
CompensationThe target salary for this position is $17.36 per hour.
- 8 weeks paid Phlebotomy training (must be available to train in Aurora, IL)
- Benefits including medical/dental/vision/7% 401(k) match, generous PTO policy & more!
- Shift differentials for evenings/weekends
- Evenings (after 6:00pm): $1.50/hour
- Weekends: $2.00/hour
- Skill based % increases offered for advanced phlebotomy skills training
- Additional Bilingual (Spanish) increase available after passing certification exam
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
- Prepares collection site and performs set up, including technology systems (may include quality control).
- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.
- Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Rebooks donors for future donation appointments.
- Understands and performs to all applicable regulatory and compliance requirements.
- Recognizes when the customer is distressed and responds appropriately with tact. Creates a safe environment for donors and staff members.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
- May prepare and pack units for transport.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- May be eligible for additional "Skill" based pay (Driving, Language, etc), based on employee qualifications and business need. Requires evening, weekend and holiday work hours, and travel to other local collection sites as determined by business need.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Qualifications
Education
- High School Diploma or GED required
Experience
- Less than 1 year of job-related experience. required
- 1-3 years relevant people facing experience preferred
Knowledge, Skills and Abilities
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive work flow. required
- Has strong attention to detail. required
- Must have good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team. required
- Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra required
Licenses and Certifications
- Driver's License preferred
- SBA - Spanish Bilingual Assistance Certificate preferred
Tools and Technology
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Vehicle navigation system. required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment including: • Blood mixer • Trima required
Other facts
About Versiti, Inc.
Versiti was founded with the belief that together, our blood centers can better serve people’s urgent need for life-saving healthcare. That we can strengthen and restore the health of our communities while conducting groundbreaking research. That we can integrate scientific innovation, medicine, and service in ways that no other blood health organization can match.
We’re driven by the urgency of our work and inspired by the generosity of the people we rely on for life-saving donations. We have the privilege to safeguard these gifts and ensure they go where the need is greatest, in our communities and beyond––and our hospital and healthcare partners across the nation rely on the speed, safety, and availability of these gifts.
Our people are driven by a relentless curiosity. As the home of the world-renowned Blood Research Institute, we attract leading blood health researchers from around the world who are passionate about advancing personalized medicine. We conduct focused research in areas like cellular therapies, oncology, and genomics, to make a difference in the lives of people through the healing potential of blood.
People need people.
There is no substitute for blood, organs, tissue, or bone marrow. They are precious. They are perishable. And the need for them is vital.
As a partnership of blood centers, we’re far stronger together than we are alone. Ultimately, the meaning of our work is found in the lives we save and the people we serve. Our dedication to service and safety will enable us to become the partner of choice for hospitals everywhere.
Our commitment to scientific rigor can save lives and advance the field of personalized medicine. And our commitment to building deep relationships with our donors will transform Versiti into a beacon of hope, care, and innovation in the communities we call home.
What you'll do
- The Donor Center Phlebotomist performs phlebotomy collection of whole blood and apheresis products while providing excellent customer service to donors. Responsibilities also include donor screening, observing for reactions, and maintaining product integrity.
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