VC
Customer Service Representative
full-time•Fullerton
About this role
ONSITE 5 DAYS A WEEK
● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.
Job Purpose:
Our Customer Service Representative will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.Job Responsibilities:
● Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.● Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
● Provide internal support to Outside Sales Representatives and assist with sales initiatives.
● Collaborate with internal departments and other divisions to resolve customer issues efficiently.
● Review customer purchase orders and contracts to ensure accuracy and compliance.
● Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
● Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
● Process order modifications and communicate changes to ensure customer satisfaction.
Additional Responsibilities & Qualifications:
● Proven experience handling complex orders under tight deadlines.
● ENCORE Experience.
Work Experience:
● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Proficient with Microsoft Office Suite.Education:
● High School Diploma/GEDWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
What you'll do
- The Customer Service Representative will provide high-touch service to customers, overseeing their experience and ensuring timely resolution of inquiries. Responsibilities include entering orders, supporting sales initiatives, and managing customer complaints.
About Veritiv Corporation
Veritiv Operating Company, headquartered in Atlanta, is a full-service provider of packaging, JanSan and hygiene products, services and solutions. Additionally, Veritiv provides print and publishing products, and logistics and supply chain management solutions. Serving customers in a wide range of industries both in North America and globally, Veritiv has distribution centers throughout the U.S. and Mexico, and team members around the world helping shape the success of its customers.
Our vision is to be the most desired B2B design-to-delivery provider by serving our customers with a solutions-first mindset. We achieve this through living our CODE of Values every day. Our values unite us as one team, represent who we are as a company and influence our operations. The Veritiv CODE is our guidepost for everything we do to get to what matters most.
C - Cultivate Innovation
O - Own It
D - Delivery and Delight
E - Embrace the Green
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Frequently Asked Questions
What does a Customer Service Representative do at Veritiv Corporation?
As a Customer Service Representative at Veritiv Corporation, you will: the Customer Service Representative will provide high-touch service to customers, overseeing their experience and ensuring timely resolution of inquiries. Responsibilities include entering orders, supporting sales initiatives, and managing customer complaints..
Is the Customer Service Representative position at Veritiv Corporation remote?
The Customer Service Representative position at Veritiv Corporation is based in Fullerton, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Veritiv Corporation?
You can apply for the Customer Service Representative position at Veritiv Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.