Onsite Client Operations Supervisor- Pittsburgh, PA

• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Responsible for meeting facility revenue goals on a consistent basis.
• Identifies and recommends opportunities to increase productivity.
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction.
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring and terminating of employees.
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Assists remote supervisors with the coordination of work.
• Distributes workflow to site personnel.
• Maintains confidentiality by keeping all information seen and heard in the facility secure.
• Provides input into the review and revision of site procedure.
• Performs quality reviews and site evaluations as required by clients.
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester.
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate.
• Reviews the requests to determine which encounters are being requested.
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated.
• Captures the appropriate pages for the requested records, when appropriate.
• Re-assembles the charts (if paper) for re-filing.
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed.
• Certifies medical records copies, when appropriate.
• Attends all mandatory meetings and/or training sessions.
• Ensures supplies are available at designated facility.
• Submits company-related travel expense reports and original receipts to manager in a timely fashion.
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook.
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company.

• A High School Diploma or GED is required, some college preferred.
• RHIT Certification, preferred.
• A valid driver’s license and a history of safe driving.
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred
• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
• Ability to travel.

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