Field Engineer

<h2><span style="color: #236fa1;">Why Verifone</span></h2> <p>For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.</p> <p>Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.</p> <h2><span style="color: #236fa1;">What's Exciting About The Role</span></h2> <p>The Field Engineer provides highly visible, on-site technical support for systems and solutions deployed at customer locations. This role is responsible for installation, configuration, diagnostics, troubleshooting, repair, and validation of complex hardware and software systems that support financial technology platforms. The Field Engineer ensures operational excellence, trains customers on system use and maintenance, and acts as a key liaison between the customer and internal teams to ensure timely issue resolution and high customer satisfaction.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Perform on-site installation, commissioning, and validation of payment systems and related infrastructure.</li> <li>Diagnose, troubleshoot, and repair complex hardware, software, and network-related issues in live customer environments.</li> <li>Verify and approve operational quality, performance, and compliance of installed systems.</li> <li>Provide customer training on system operation, maintenance, and best practices to ensure optimal use.</li> <li>Serve as the primary technical and administrative liaison between the company and assigned customers.</li> <li>Interpret customer needs and determine appropriate ownership for issue resolution (e.g., Sales, Customer Support, Engineering).</li> <li>Document service activities, findings, resolutions, and customer interactions in service management systems.</li> <li>Collaborate with internal engineering, product, and support teams to escalate and resolve complex technical issues.</li> <li>Support field upgrades, system enhancements, and preventative maintenance activities.</li> <li>Ensure adherence to security, compliance, and regulatory standards relevant to payment environments.</li> </ul> <h2><span style="color: #236fa1;">Skills and Experience we desire</span></h2> <ul> <li>Bachelor's degree in engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience.</li> <li>Proven experience in field service, technical support, or customer-facing engineering roles.</li> <li>Strong troubleshooting skills across hardware, software, and networking systems.</li> <li>Experience supporting mission-critical systems in regulated or high-availability environments.</li> <li>Ability to clearly communicate technical concepts to non-technical customers.</li> <li>Willingness to travel to customer sites as required.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience working in FinTech, financial services, payments, or banking technology environments.</li> <li>Knowledge of networking protocols, wireless systems, and system integration.</li> <li>Familiarity with cybersecurity, data protection, and compliance standards (e.g., PCI DSS).</li> <li>Experience supporting distributed systems, cloud-connected platforms, or secure transaction systems.</li> </ul> <p><strong>Key Skills &amp; Competencies</strong></p> <ul> <li>Customer-focused mindset with strong interpersonal skills</li> <li>Analytical problem-solving and root cause analysis</li> <li>Technical documentation and reporting</li> <li>Time management and ability to work independently in the field</li> <li>Cross-functional collaboration</li> </ul> <h2><span style="color: #236fa1;">Our Commitment</span></h2> <p>Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p>