Head of Projects & Delivery - Ecommerce

<h2>Head of Projects &amp; Delivery - Ecommerce</h2><p><strong>Hybrid (3 days in the office) | UK (Liverpool / Leeds) | Full-time</strong></p><p>At <span>Velstar</span>, we build high-performance commerce experiences for ambitious brands. As we continue to scale, we’re looking for a Head of Projects &amp; Delivery to lead how work gets delivered across the business, efficiently, profitably, and with happy clients at the end of it.</p><p>This is a senior leadership role for someone who thrives at the intersection of delivery excellence, people leadership, and commercial thinking.</p><h3>The role</h3><p>Reporting into the Group Operations Director, you’ll own delivery across all tech stacks, projects, retainers and work packages. You’ll bring structure, clarity and confidence to our delivery operation, setting standards, supporting teams, and making sure projects land on time, on budget and to spec.</p><p>You’ll balance strategic oversight with hands-on leadership, acting as an escalation point when things get complex and a steady presence for both clients and internal teams.</p><h3>What you’ll be doing</h3><ul><li><p>Owning the successful delivery of all client work across the agency</p></li><li><p>Leading, coaching and developing our Project Managers and Delivery Managers</p></li><li><p>Embedding best-practice delivery processes (hybrid agile / waterfall) that actually work in the real world</p></li><li><p>Maintaining visibility of project health, risks, budgets and resourcing</p></li><li><p>Partnering closely with Development, Accounts and Senior Leadership to align delivery with commercial goals</p></li><li><p>Taking full ownership of the Projects &amp; Delivery budget, including team costs and third-party spend</p></li><li><p>Supporting key client relationships, escalations and major delivery milestones</p></li><li><p>Driving continuous improvement in how we plan, forecast, report and deliver</p></li></ul><h3>What we’re looking for</h3><p>You’re an experienced delivery leader who’s comfortable owning outcomes and making decisions.</p><p>You’ll likely have:</p><ul><li><p>Proven experience leading project or delivery teams in an agency environment</p></li><li><p>Strong commercial awareness, budgets, forecasting, utilisation and profitability make sense to you</p></li><li><p>Confidence managing senior stakeholders and high-value client accounts</p></li><li><p>A calm, pragmatic approach to problem-solving and escalation</p></li><li><p>Experience embedding delivery processes across multiple teams or disciplines</p></li><li><p>A people-first mindset with high standards and clear expectations</p></li></ul><h3>Why Velstar?</h3><ul><li><p>Hybrid working (minimum 3 days per week in our Liverpool or Leeds office)</p></li><li><p>Flexi-time across a 37.5-hour working week</p></li><li><p>A senior role with real influence on how the business operates and grows</p></li><li><p>A collaborative leadership team that values clarity, ownership and momentum</p></li><li><p>The chance to shape delivery at scale, not just keep it ticking over</p></li></ul><p>If you’re excited by building high-performing delivery teams, improving how work flows through an agency, and playing a key role in commercial success, we’d love to hear from you.</p>