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Automotive Enthusiast Advisor 1
full-time•Seychelles, Arlington, Arizona City, Florida Ridge
About this role
Live in Arizona, Florida, South Carolina, or Texas? Join a Top Workplace!
Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth.
Ready to be part of something great? View our website to learn more and apply today!
WHAT’S IN IT FOR YOU – THE PERKS!
💵 Compensation & Incentives
- Starting pay is dependent on state:
- AZ: $16.50/hour with paid training
- FL: $15.50/hour with paid training
- SC/TX: $15.00/hour with paid training
- Pay increase after 90 days of proven performance
- Annual bonuses and merit raises available
🏥 EZ Access MD – Free Healthcare for You & Your Family!
- Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
🩺 Benefits That Start Early
- Healthcare, life insurance, and 401(k) kick in the first of the month after hire
- Sick time and PTO start accruing on day one—use sick time right away!
- After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
- Get paid to give back with volunteer time off
💻 Company-Provided Equipment
- We’ll set you up with everything you need to succeed—no equipment worries!
🏠 Remote Work
- Work comfortably from home and skip the commute.
🤝 Supportive Culture
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
📈 Growth & Development
- Enjoy access to training, coaching, and mentorship to grow your career.
🕗 Consistent Schedule
- Our client operates Monday-Sunday, with shift times starting between 8:00 AM and 11:45 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.
A DAY IN THE LIFE
As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.
You’ll:
- Manage 40-100 calls per day depending on the season
- Highlight and sell membership benefits
- Put customers first and take action to improve their experience
- Follow on-call procedures and document every interaction
- Move quickly through multiple systems, dual monitors, and virtual desktops
- Meet program metrics and customer satisfaction targets
- Work within a highly structured role with set start/ends times and scheduled breaks
- Adhere to set start/end times and scheduled breaks
- Stay fully present and engaged throughout your shift
- Follow the proper steps to request time off
WHAT WE'RE LOOKING FOR
Required:
- 6+ months in a call-center experience
- 1+ year of customer service experience
- Knowledge of cars and/or interest in learning about cars
- Strong verbal and written communication
- Organizational and problem-solving skills
- Ability to navigate multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
Preferred:
- Sales experience helpful
- Prior experience with Five9
Additional expectations:
- Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
- Participate in virtual interviews using a computer with a working camera
- Comfortable in a diverse, inclusive, team-focused culture
- Complete pre-employment steps:
- Internet speed test
- Background and drug screening
- Employment verification
If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!
What you'll do
- As a Customer Service Representative, you will assist customers with their classic auto insurance questions and resolve concerns. You will manage a high volume of calls while ensuring customer satisfaction and adherence to procedures.
About Velocitii
Velocitii is a local Western New York Business Process Outsourcing (BPO company focused on job growth in the US. We partner with brands and organizations to assist their customers with any challenges they might be facing. Customers call in about their product plans, billing, and/or troubleshooting.
We work with a range of industries including Healthcare, Waste Management, Hospitality, Ecommerce and Technology.
We're looking for people who embrace fresh thinking and are committed to creating remarkable customer experiences in a fun, positive workplace.
Ready to join Velocitii?
Take the next step in your career journey
Frequently Asked Questions
What does a Automotive Enthusiast Advisor 1 do at Velocitii?
As a Automotive Enthusiast Advisor 1 at Velocitii, you will: as a Customer Service Representative, you will assist customers with their classic auto insurance questions and resolve concerns. You will manage a high volume of calls while ensuring customer satisfaction and adherence to procedures..
Is the Automotive Enthusiast Advisor 1 position at Velocitii remote?
The Automotive Enthusiast Advisor 1 position at Velocitii is based in Seychelles and Arlington, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Automotive Enthusiast Advisor 1 position at Velocitii?
You can apply for the Automotive Enthusiast Advisor 1 position at Velocitiidirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.