Customer Support - English Speaker (M/F)
full-time•São Paulo
About this role
<h4><strong>Context</strong></h4><p><a target="_blank" href="http://veesion.io/">Veesion</a> is a fast-growing French tech startup that develops an innovative gesture recognition solution using AI and computer vision.</p><p>Our technology helps thousands of stores across 30+ countries reduce shoplifting by detecting suspicious behavior in real time.</p><p>Following our Series B funding, Veesion is scaling rapidly across international markets such as the US and Brazil. Our <strong>Customer Support team</strong> is based in Paris, Lisbon, and São Paulo. You will join a dynamic and multicultural environment with strong growth opportunities.</p><h4><strong>Your Mission</strong></h4><p>As a <strong>Customer Support Specialist</strong> for the American market, you will be the go-to person for our customers when it comes to solving problems and ensuring a smooth and positive experience.</p><p>You will collaborate with Customer Success Managers, Product, and Tech teams to guarantee that our clients get the best out of Veesion.</p><h4><strong>What You’ll Do</strong></h4><ul><li><p><strong>Customer Support & Troubleshooting</strong>: Manage incoming requests (tickets, chat, email, phone), investigate and solve technical issues, and provide clear solutions.</p></li><li><p><strong>Customer Satisfaction</strong>: Be the first line of communication with clients, track issues, and ensure high-quality follow-up.</p></li><li><p><strong>Knowledge Base Contribution</strong>: Document recurring issues, create self-help resources, and share product feedback with internal teams.</p></li><li><p><strong>Collaboration</strong>: Work closely with Product, Tech, and Sales to continuously improve the customer experience.</p></li></ul><h4><strong>You’re a Great Match If</strong></h4><ul><li><p>You have <strong>1-3 years of experience</strong> in customer support or technical assistance, ideally in a SaaS or tech company;</p></li><li><p>You’re <strong>Fluent in English & Spanish</strong>;</p></li><li><p>You’re empathetic, resilient, and an excellent communicator - able to handle demanding clients with patience and professionalism;</p></li><li><p>You’re <strong>organized and proactive</strong>, able to prioritize and multitask effectively;</p></li><li><p>You’re comfortable with digital tools (CRM, ticketing systems, Slack, Notion…).</p></li></ul><h4><strong>Recruitment Process</strong></h4><ul><li><p><strong>HR Interview</strong></p></li><li><p><strong>Team Lead Interview</strong></p></li><li><p><strong>Head of Customer Support Interview</strong></p></li><li><p><strong>Meet & Greet - Brazil Country Manager</strong></p></li></ul><h4><strong>What We Offer</strong></h4><ul><li><p>Competitive compensation package.</p></li><li><p>A young and international team, with offices in Paris, Lisbon, and São Paulo.</p></li><li><p>A meaningful mission with innovative technology in retail security.</p></li><li><p>Fast-paced environment with real opportunities for <strong>career growth</strong>.</p></li></ul>
What you'll do
- As a Customer Support Specialist, you will manage incoming requests and troubleshoot technical issues to ensure a positive customer experience. You will also collaborate with various teams to improve customer satisfaction and document recurring issues.
About Veesion
Hello and welcome to our LinkedIn company page!
At Veesion, we believe that AI should be simple and accessible to everyone. As we collaborate with leaders in the retail industry, we harness the power of artificial intelligence to help retailers effortlessly detect and reduce shoplifting.
Our technology is built on the latest advancements in deep learning applied to video, offering solutions that are not only effective but also easy to use. From shoplifting detection to enhancing safety across various industries, our AI is designed to be concrete, simple, and useful.
The AI revolution has begun, and its potential is endless. Every professional, in retail, logistics, healthcare, and beyond, should benefit from it. That's why we focus on creating solutions that are intuitive and accessible to all.
Today, we help store owners quickly identify shoplifting incidents. Tomorrow, we aim to expand into any scenario where video AI can make a difference.
Operational excellence, continuous improvement, trust, and transparency are at the core of what we do. This is just the beginning.
Are you with us?
VEESION
AI in motion
Ready to join Veesion?
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Frequently Asked Questions
What does a Customer Support - English Speaker (M/F) do at Veesion?
As a Customer Support - English Speaker (M/F) at Veesion, you will: as a Customer Support Specialist, you will manage incoming requests and troubleshoot technical issues to ensure a positive customer experience. You will also collaborate with various teams to improve customer satisfaction and document recurring issues..
Is the Customer Support - English Speaker (M/F) position at Veesion remote?
The Customer Support - English Speaker (M/F) position at Veesion is based in São Paulo, São Paulo, Brazil. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support - English Speaker (M/F) position at Veesion?
You can apply for the Customer Support - English Speaker (M/F) position at Veesiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.