About this role
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the role
The Customer Success Representative role is responsible for driving renewals and expansion, aiming to exceed quotas, and ensuring customer retention. Proactively engage customers, reactivate lapsed support, and collaborate with internal teams to streamline processes. Maintain accurate forecasting, CRM hygiene, and support channel partners to maximize renewal success. Ensure high customer satisfaction by assisting with licensing, support tickets, and inquiries while meeting KPIs and SLAs.
What You’ll Do
- Drive customer renewals and expansion, aiming to exceed quota targets.
- Proactively engage customers 4+ months before support expiration to assess needs and ensure a smooth renewal process.
- Identify and engage decision-makers within customer and partner organizations, aligning solutions with their specific priorities and needs.
- Re-engage customers with lapsed support through targeted outreach and proactive calling
- Work cross-functionally with internal teams (Deal Desk, Legal, Sales) to process special terms, create NSQs, and ensure smooth transactions.
- Clearly communicate and sell complex offers to customers and partners.
- Maintain accurate forecasting, perform business analysis, and provide data-driven insights.
- Assist customers with licensing transfers, support ticket escalations, and general inquiries to enhance customer experience and satisfaction.
- Provide support to Veeam’s channel partners, enabling them to successfully close renewals and additional license sales.
- Ensure impeccable Salesforce (CRM) hygiene by accurately recording all activities and maintaining up-to-date customer records.
What You’ll Bring
- Bachelor’s degree or equivalent combination of education and experience.
- Fluent level of English
- Proven experience in managing customer relationships and ensuring a positive customer experience.
- Strong experience in B2B sales, account management, or customer success, preferably in the IT/software industry.
- Ability to identify and engage decision-makers within customer and partner organizations.
- Experience in selling complex solutions and communicating value propositions effectively to customers and partners.
- Experience in collaborating with channel partners, to drive additional license sales and business growth.
- Proficiency in CRM systems with a focus on maintaining accurate customer records and pipeline management.
- Excellent verbal and written communication skills, with the ability to clearly articulate solutions and offers.
- Strong negotiation skills to influence customer decisions and drive successful business outcomes
What You’ll Get
- 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care
- Private health, dental, and vision insurance for employees and dependents
- Mental health support with up to 12 free therapy sessions
- Private hospital coverage for planned and emergency care
- Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
- Life, critical illness, and disability insurance
- One paid volunteer day annually through Veeam Cares
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Other facts
About Veeam Software
Welcome to Veeam’s LinkedIn page.
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Veeam®, the #1 global market leader in data resilience, believes every business should be able to bounce forward after a disruption with the confidence and control of all their data whenever and wherever they need it. Veeam calls this radical resilience, and we’re obsessed with creating innovative ways to help our customers achieve it.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
Veeam solutions are purpose-built for powering data resilience by providing data backup, data recovery, data freedom, data security, and data intelligence. With Veeam, IT and security leaders rest easy knowing that their apps and data are protected and always available across their cloud, virtual, physical, SaaS, and Kubernetes environments.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, including 67% of the Global 2000, that trust Veeam to keep their businesses running.
Radical resilience starts with Veeam.
Learn more at www.veeam.com or follow Veeam on X @veeam.
What you'll do
- The Customer Success Representative is responsible for driving renewals and expansion while ensuring customer retention. This includes engaging customers proactively, collaborating with internal teams, and maintaining accurate records in the CRM system.
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