About this role
Essential Job Statements
Console operators will be responsible for monitoring electronic security camera systems, alarm panels, intrusion detection, video cameras footage request, badge verification, and general access control, in addition to re-setting panic button alarms, code pink alarms, receiving and reacting to large call volume of request for access.
Console operators are also tasked with maintaining excellent customer service and communication skills.
Console operators must have the ability to multitask, be proficient in CCTV systems, Radio systems, computers, and MS Office.
Console operators may be asked to a flexible schedule to include weekends, holidays, days, evenings and midnight shifts.
Must be able to pass background check and drug screen
Must be highly dependable, able to stay calm in stressful situations, and have a strong attention to detail. Further, must have a high level of confidentiality dealing with incidents and security techniques.
Ensure responsibility and visible commitment of diversity equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.
Patient Population
Not applicable to this position.
Employment Qualifications
Required Education:
High School Diploma or Equivalent
Preferred Education:
Previous experience with console equipment, CCTV systems
Licensure/Certification Required: N/A
Licensure/Certification Preferred: N/A
Minimum Qualifications
Years and Type of Required Experience: N/A
Other Knowledge, Skills and Abilities Required:
Demonstrated capability for problem solving decision-making, sound judgement and assertiveness.
Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
Works well under pressure and manage several responsibilities with ease and composure.
Cultural Responsiveness
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred: N/A
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Physical Requirements
Lifting/ Carrying (0-50 lbs.)
Work Position: Sitting
Additional Physical Requirements/ Hazards
Repetitive arm/hand movements
Mental/Sensory – Emotional
Mental / Sensory: Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking
Emotional: Steady Pace, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change
DaysEEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Other facts
About VCU Health
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
What you'll do
- Console Operators are responsible for monitoring electronic security systems and ensuring the safety of patients, visitors, and employees. They must provide accurate information to responding safety teams and maintain excellent customer service.
Ready to join VCU Health?
Take the next step in your career journey