Address: 7712 Crosspoint Commons, Fishers, IN 46038

VCA Advanced Veterinary Care Center in Fishers, IN is adding the role of Patient Care Coordinator to our 24-Hour Specialty and Emergency Center.

Schedule: Full-time opportunities, 10 am- 8 pm with rotating weekends and some holidays.

Who We Are:

Our hospital consists of multiple specialty practices including medical oncology, radiation oncology, neurology, surgery, internal medicine, ophthalmology, advanced imaging, nutrition, physical rehabilitation, and 24-Hour emergency services.

Snapshot of the Role: As an ER Patient Care Coordinator you will be a bridge between our medical team and the clients we serve.

• Serve as a key liaison between the emergency medical team and clients, ensuring clear, compassionate, and timely communication

• Provide exceptional client service by welcoming clients, setting expectations, and supporting them throughout their ER visit

• Assist clients with financial discussions, estimates, and payment questions in a respectful and transparent manner

• Conduct follow-up communication with clients after patient discharge to support continuity of care and address questions

• Maintain accurate and complete patient records while efficiently managing administrative and clerical tasks

• Collaborate closely with veterinarians, technicians, and support staff to ensure smooth hospital workflow and operations

• Support a fast-paced emergency environment while maintaining attention to detail and a calm, client-focused demeanor

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.

• Strong communication and interpersonal skills.

• Ability to multitask in a fast-paced environment.

VCA adds value to your compensation package with the following:

• Access to the people and financial resources of a large veterinary community

• Leadership opportunities

• Career development programs

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Free mental health sessions and wellness subscriptions (Head Space and Lyra Health)

• Referral bonuses

• Competitive wage

• Medical, dental & vision insurance

• Generous pet care discounts

• Life, long and short-term disability insurance

• Paid parental leave

• Paid vacation, sick time, and holiday pay

• 401(k) (company match

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.