About this role
Receptionist Administration and Client Service
Location: Vancouver, British Columbia
Employment Type: Full Time
Level of experience: Experienced; 2+ years of experience required
Area of expertise: veterinary medicine, human medicine, dental medicine, family practice medicine or related experience
Schedule: Tuesday to Friday, 40 hours; 10-hour shifts; great for work-life balance! Every weekend is a long weekend!
Compensation: $20.00 to $26.00 per hour (plus benefits)
Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre
is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.
Key responsibilities;
Welcoming clients and patients in a warm, professional manner
Managing check-ins, check-outs, and appointment scheduling in our inhouse schedule system; training provided
Handling incoming calls through our multiline system
Prioritize emails, and client inquiries efficiently
Coordinating communication between medical teams, specialty services and referring community
Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
Supporting the team in delivering exceptional emergency and specialty care to our clients and patients
Qualifications;
2+ years of experience as a receptionist or front desk in human or veterinary medicine.
A professional and calm demeanor when assisting clients with questions, requests, or sensitive information
Experienced with booking medical appointments and locating schedules within the system for: rebooking patients, booking new appointments and urgent appointments
Strong knowledge of electronic medical records; training is provided for our in-house system
Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
Previous knowledge of Moneris POS terminals is an asset
Strong attention to detail & accuracy when recording and relaying information
What we can offer you:
Generous compensation
Fantastic benefits
Continuing education account
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
Annual uniform allowance
Referral Bonus Rewards
Generous personal pet care discounts
Paid wellness days, sick days and vacation days
Employee assistance program
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (tele-medicine) offering quick access to quality care
Opportunities to give back in your community through VCA Canada initiatives
Why join our team:
Awesome benefits and rewards
Belong to the top Specialty Hospital in Vancouver
A role that truly impacts client and patient experience every day
Canada's Top Employer
#vetjobs
#receptionjobs
#vancouverjobs
#medicalreception
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Other facts
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
https://bit.ly/vcaprivacy https://bit.ly/vcalegal
What you'll do
- The role involves welcoming clients and patients, managing check-ins and appointment scheduling, and coordinating communication between medical teams. Additionally, the receptionist will maintain accurate records and support the team in delivering exceptional care.
Ready to join VCA Animal Hospitals?
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