Job Title: Fulltime Veterinary Customer Service Representative (CSR)

Location: VCA All About Pets

Job Type: Full-Time

Schedule: Saturdays and some Holidays Required

About Us:

At VCA All About Pets, we pride ourselves on being a family-friendly environment where our team enjoys a balance of professionalism and fun. We offer a supportive and engaging workplace where both personal and professional growth are encouraged, As a trusted veterinary clinic, we're committed to providing high-quality care to our furry friends, while making sure our clients feel welcome and valued.

We are looking for a dedicated and enthusiastic Veterinary Customer Service Representative (CSR) with veterinary assistant experience is a plus to join our dynamic team. If you love animals, have strong communication skills, and thrive in a team-oriented environment, we'd love to meet you!     

Responsibilities:

Greet clients and their pets with warmth and professionalism

Schedule appointments and manage the clinic's calendar

Answer client inquiries in person and over the phone with empathy and accuracy Handle client billing and payments

Assist with maintaining clinic records and documentation

Work alongside our veterinary team to ensure smooth clinic operations

Help With basic animal care duties as needed, leveraging your veterinary assistant experience

Support the team during busy times and assist with overflow tasks

Ensure a clean, organized, and inviting reception area

Assist with stocking supplies and keeping the front desk area fully stocked

Requirements:

Previous experience in a veterinary assistant or customer service role (1 years preferred)

Strong communication skills, both written and verbal

Ability to work Saturdays and some holidays

Friendly, compassionate, and client-focused attitude

Ability to handle sensitive situations with professionalism and care

Comfortable working in a fast-paced, team-oriented environment

Proficient with basic office software and veterinary management systems

Knowledge of veterinary terminology is a plus

BENEFITS:

• Medical/Dental/Vision insurance
• 401(k) retirement plan
• Pet care discounts
• Paid vacation, holidays and sick days
• Health and well-being programs that provide resources and training.
• Compensation is negotiable based on education, experience, and other relevant credentials. The hourly range for this position is $20 to S25.

Why Join Us?

Family-friendly work environment that promotes a healthy work-life balance

A fun and collaborative team where your contributions are valued Opportunities for growth and continued learning in the veterinary field Competitive pay and benefits

A chance to make a meaningful difference in the lives of pets and their owners

If you're passionate about pets and want to work in a positive, professional, and fun environment, apply today!

How to Apply:

Please send your resume and a brief cover letter detailing your relevant experience. We look forward to hearing from you! If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.