Clinician Success Manager

Vatica + Cozeva: Shaping the Future of Value-Based Care  

Vatica Health’s merger with Cozeva brings together two industry leaders each recognized as Best in KLAS in their respective domains to transform how payers and providers collaborate to improve outcomes. This unique combination of people, process, and technology unites Vatica’s #1-rated risk adjustment platform with Cozeva’s #1-rated quality and population health platform, creating the most comprehensive point-of-care solution for advancing value-based care.  

Together, Vatica + Cozeva empower providers with an integrated suite of capabilities including advanced analytics, payer interoperability, and clinical services to optimize both patient and financial outcomes.  

For our current and future employees, this merger represents an exciting opportunity to be part of something bigger:  

• A broader mission to improve healthcare quality and equity.  

• A deeper platform of technology, data, and clinical insight.  

• Greater potential for personal and professional growth within a fast-growing, category-defining organization.  

Join us and be part of Cozeva, a Vatica Health company as we build the future of value-based care: better for providers, payers, and patients alike. 

Clinician Success Manager 

The Clinician Success Manager (CLSM) is a newly created hybrid role supporting integration of Cozeva’s provider-facing model into Vatica’s broader framework. The role begins with a dual focus across Product and Provider Engagement, supporting  CozevaConnect workflow integration, provider adoption, and performance improvement—primarily for existing  Cozeva practices. Over time, it transitions into a full-time Provider Engagement Manager role. 

The CLSM plays a pivotal role in driving provider adoption by facilitating best practice implementation to improve quality and risk performance. This role will be responsible for engaging providers/practices, training users at different levels of support, and driving measurable outcomes. This role requires customer service, project management and relationship building skills. 

Responsibilities: 

Integration & Product Collaboration (Initial Phase) 

• Support  EHR integration (CozevaConnect) and onboarding. 

• Identify workflow barriers and collaborate internally on optimization. 

• Gather provider insights to inform product enhancements. 

• Support rollout of platform enhancements and training materials. 

Provider Adoption, Engagement & Training 

• Lead outreach to drive provider adoption of Cozeva and Vatica tools. 

• Deliver tiered training sessions and hands-on workflow support. 

• Conduct on-site practice visits for optimization, as needed. 

Performance Monitoring & Insights Delivery 

• Analyze provider usage and performance data. 

• Deliver data-driven insights and identify improvement opportunities. 

• Track KPIs and provide structured feedback to internal teams. 

Standard Provider Engagement Responsibilities (Long-Term Transition) 

• Manage a territory/book of business. 

• Develop strategic engagement plans. 

• Influence provider behavior to improve quality and risk outcomes. 

• Resolve escalations and maintain documentation in Salesforce. 

• Bachelor’s degree in a related field. 

• 3+ years in provider engagement, customer success, or value-based care. 

• Experience with health systems, ACOs, payers, or provider enablers. 

• Experience with healthcare technology adoption or EHR-enable workflows. 

• Strong project management and communication skills. 

• Experience with EMR/EHR systems, large enterprise health systems and/or CIN/IPA entities. 

• Familiarity with HCC risk adjustment, HEDIS/Stars, ACO metrics. 

• CRM (Salesforce) and data visualization tools experience. 

• Experience with clinicians, coding, or billing staff. 

• 25-30% travel may be required 

Competencies: 

• Action Oriented 

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.  

• Identifies and seizes new opportunities. 

• Collaborates 

• Identifies and builds partnerships to meet shared goals.  

• Readily partners with others to meet objectives and shares credit for contributions.  

• Demonstrates cooperation that earns support of others. 

• Communicates Effectively 

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.  

• Leverages emotional intelligence to adapt to the emotions and intentions of others 

• Situational Adaptability & Flexibility 

• Adapts approach in real time to respond to different situations.  

• Thinks quickly and readily adapts behavior in the moment.  

• High level of versatility. 

• Customer Focus 

• Builds strong internal and external customer relationships and prioritizes customer-centric solutions.  

• Identifies opportunities to serve customers and stakeholders more effectively. 

• Instills Trust, Demonstrates Self-awareness & Interpersonal Savvy 

• Builds trust by following through on commitments and leading with integrity and authenticity.  

• Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.  

• Understands and responds to the emotions and behaviors of others.  

• Leverages emotional intelligence to influence positive results. 

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

Happiness

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $80,000 to $100,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.