About this role
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Daily review of the open complaints to ensure on-time complaint closure meeting KPIs
Coordinating with country Quality team for updating Due Diligence information, updates of Complaint Management System (CMS) for sample tracking details, customer letters. If required, coordinate with Mfg. sites for timely investigation.
Review of the complaints to ensure it meets procedural requirements.
Log in complaints in Trackwise- Complaint Management System (CMS) when needed within defined timelines and processing till final closure.
Coordination with Quality Engineers and Technical Service team for Service-related complaints.
Evaluating complaints to determine regulatory reporting applicability.
Providing support for the preparation of Management Reviews from complaints perspective.
Supporting country team and manufacturing team with requested complaint data and reports.
Preparing and sharing weekly reports for APAC complaints and pending Due Diligence
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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Other facts
About Vantive
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive’s people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Our goal is to provide therapies that fit more easily into providers’ practices and patients’ lives. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
What you'll do
- The role involves daily review of open complaints to ensure timely closure and coordination with quality teams for updates. It also includes logging complaints in the Complaint Management System and evaluating complaints for regulatory reporting.
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