Summary
Location
United Kingdom
Type
full-time
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About this role
Job Title
BCCR Control Room Operator ApprenticeJob Description
The company
Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.
Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe having the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner with full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.
Your role
You will be supported to achieve a Team Leader qualification at Uxbridge College, alongside working within the Baggage Combined Control Room (BCCR) at London Heathrow Airport. Upon completion of your qualification, you will then proceed to become a Control Room Operator. The BCCR Control Room Operator Apprentice will be performing duties to ensure that the strategic objective of every bag, every passenger, every time safely is achieved. You will be performing the following tasks:
- Having a high level of awareness of the importance of safety and wellbeing, demonstrating personal qualities and leading by example for others
- Monitoring the baggage systems via the various bespoke computer-controlled systems, configuring routes, inputting operational data and reacting to changing system conditions
- Communicating effectively with internal and external colleagues, establishing the duration of the baggage equipment fault and communicating information to the relevant parties
- Proactively identifying bags at risk, carrying out tag traces and compiling daily reports regarding this analysis
- Carrying out training and familiarisation for new staff members and sharing of knowledge
- Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents
- Allocating arrival flights in a proactive manner
- Analysing data to identify improvement areas in processes and system performance
- Developing knowledge of the controls of the baggage process, requirements of the airport and airline operations
What we expect from you
As an BCCR Control Room Operator Apprentice, you make an important contribution to customer satisfaction, whereby the continuity of the customer process is central. You therefore have an enthusiastic and proactive attitude and are flexible.
What we see as a nice to have:
- Five A*-C or 9-4 grade GCSEs (Including Maths and English).
- An interest in operations and continuous improvement of both self and process
- Enthusiastic and motivated attitude
What we offer:
- Performance related pay
- Opportunity to develop and progress within Vanderlande
- 264 Hours Holiday
- Bupa Medical Cover
- Free eye tests at Specsavers including discounts on Glasses
- YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
- Acheivers – Personalised rewards for every employee with one-of-a-kind experiences, gift cards, charitable donations, point-to-payment reward option. Along with hundreds of savings on day to day shopping, trips etc.
- A challenging work environment with lots of opportunities of career progression.
Other facts
About Vanderlande
Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements.
Established in 1949, Vanderlande has more than 11,000 employees and a turnover of 2.3 billion euros.
Toyota Industries Corporation (TICO) acquired Vanderlande in 2017 to cement its global leading position within material handling. It aims to achieve this by increasing its presence in all integrated and automated projects, and capitalising on the synergies between the organisations and the added value they offer to the market.
TICO therefore launched the Toyota Automated Logistics Group (TALG), which consists of Toyota L&F, Bastian Solutions, Vanderlande and viastore. TALG is a global partner for integrated logistic process automation, with its group companies collaborating under the guiding principle: for every challenge, a reliable solution.
In May 2025, Vanderlande completed the acquisition of Siemens Logistics' operations outside the USA and in doing so welcomed more than 2,000 new employees. The acquisition supports the company’s strategic ambition to accelerate its growth in automated logistics, particularly strengthening its capacity to deliver baggage, cargo and digital airport solutions.
What you'll do
- The BCCR Control Room Operator Apprentice will monitor baggage systems, configure routes, and communicate effectively with colleagues to ensure the safe handling of baggage. They will also analyze data for process improvements and support the team during incidents.
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